Sprint

www.sprint.com
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Loved it, wished I never left

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Lead Consultant in Memphis, TN
Former Employee - Lead Consultant in Memphis, TN

I worked at Sprint full-time (more than 5 years)

Pros

Great pay, great schedule, wonderful co-workers and customers

Cons

no room for growth (in my district), no real communication about how the market is doing, it is more than just numbers. In order to get the best our of your people, you have to understand that they are, in fact, people.

Advice to ManagementAdvice

closely evaluate every aspect of retail. Far too often there is a disconnect between upper management and the sales floor.

Recommends
Positive Outlook
Approves of CEO

2657 Other Employee Reviews for Sprint (View Most Recent)

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  1.  

    Retail consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Gardena, CA
    Current Employee - Retail Sales Consultant in Gardena, CA

    I have been working at Sprint full-time (more than a year)

    Pros

    Managers work with their employees that goes to school. Great incentives.

    Cons

    Partial managers, they have their favorites.. Then again if it took years to get their position I'll do w.e I want.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Well it started out good......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advance Technical Support in Oklahoma City, OK
    Former Employee - Advance Technical Support in Oklahoma City, OK

    I worked at Sprint full-time (more than a year)

    Pros

    Good pay, Team leaders are very helpful and treat the agents great. Scheduling preference is given to those who have earned it and not just with seniority.

    Cons

    They could never figure out how they wanted to grade our performance. One day it was quality, the next it was Stats, and then it was customer satisfaction call backs. It changed almost daily we never knew what we were going to be graded on for which day. The upper management was beyond disrespectful. I had one come to me at my station to remind me that I was easily replaceable. Too much emphasis was put into customer satisfaction call backs. Most customers didn't even really remember who they talked to especially if it was multiple agents. I was written up because a customer failed me miserably on a call, she spent the entire call talking about a previous agent, but said that I was wonderful and was the reason that she wasn't switching companies, but I still failed and got the write up. Had to ask customers that if they got a customer satisfaction call to rate me 10. Yes we had to beg for high scores and when every agent says that how do they know who they are grading?

    Advice to ManagementAdvice

    Be more respectful of the agents. If you don't want to get on the phones and handle the stress don't disrespect the people that do. Agents may be replaceable but good ones are hard to find. Find a grading method and stick to it. Allow more advancement and movement within the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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