There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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Good benefits, flexible

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Consultant in Denver, CO
Former Employee - Technical Consultant in Denver, CO

I worked at Sprint full-time (More than a year)

Recommends
Positive Outlook
Disapproves of CEO
Recommends
Positive Outlook
Disapproves of CEO

Pros

Great benefits and above average pay, easy to relocate

Cons

District managers change often which causes some turmoil if you're trying to contact higher-ups

Advice to Management

Allow employees to review management, aside from audits

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  1. Well it started out good......

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advance Technical Support in Oklahoma City, OK
    Former Employee - Advance Technical Support in Oklahoma City, OK

    I worked at Sprint full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay, Team leaders are very helpful and treat the agents great. Scheduling preference is given to those who have earned it and not just with seniority.

    Cons

    They could never figure out how they wanted to grade our performance. One day it was quality, the next it was Stats, and then it was customer satisfaction call backs. It changed almost daily we never knew what we were going to be graded on for which day. The upper management was beyond disrespectful. I had one come to me at my station to remind me that I was easily replaceable. Too much emphasis was put into customer satisfaction call backs. Most customers didn't even really remember who they talked to especially if it was multiple agents. I was written up because a customer failed me miserably on a call, she spent the entire call talking about a previous agent, but said that I was wonderful and was the reason that she wasn't switching companies, but I still failed and got the write up. Had to ask customers that if they got a customer satisfaction call to rate me 10. Yes we had to beg for high scores and when every agent says that how do they know who they are grading?

    Advice to Management

    Be more respectful of the agents. If you don't want to get on the phones and handle the stress don't disrespect the people that do. Agents may be replaceable but good ones are hard to find. Find a grading method and stick to it. Allow more advancement and movement within the company.


  2. Too many middle management layers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    awesome location in overland park and great campus

    Cons

    Takes too long to get anything done because of too many layers of middle management

    Advice to Management

    could get by with a much smaller workforce


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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