Sprint

  www.sprint.com
  www.sprint.com
There are newer employer reviews for Sprint

 

Employee friendly company, high expectations but with care for employee well being.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Markets Group in Hartford, CT
Current Employee - Business Markets Group in Hartford, CT

I have been working at Sprint full-time (more than 5 years)

Pros

Good company, good people, good benefits, good environment

Cons

A little behind in the market, but will change within a year.

Advice to ManagementAdvice

Build momentum with more and better advertising, continue to reduce redundancies, eliminate non- productive overlaping activities, reduce process complexity.

Recommends
Positive Outlook
Approves of CEO

2440 Other Employee Reviews for Sprint (View Most Recent)

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  1.  

    Management needs to take responsibility

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Pros

    Sprint has good potential if they make necessary changes in management

    Cons

    High turnover rate for customers, employees and non-employee agents

    Advice to ManagementAdvice

    By ignoring its customers Sprint shows great arrogance and, like the saying goes, pride comes before a fall. Not only that, but Sprint also fails to realize that their multitude of unhappy employees and call center agents also account for a very large majority of lost customers threefold : first, the employees and call center agents will not become potential customers if unhappy and treated poorly; second, if they are already customers then they will likely terminate relationship; and last, word of mouth for potential customers becomes impossible when workers are unhappy. It's like they consider the two to be separate when, in fact, employees and customers are the same -- literally. The most successful companies recognize this wisdom and that is why they value and respect customers and workers alike because they know each possesses the great potential to become one in the same. And without one you will eventually lose the other. The most successful companies realize this and that is why companies such as Apple are leading the way. Apple knows how to treat its employees like gold and, in turn, they become loyal customers; and vice versa, the customers are so happy with Apple they want to become employees. Hence this makes for a very happy Apple environment. It is truly a shame that Sprint does not realize this and it is the reason why turnover is so high. Instead of making improvements in management they blame the help -- which, in reality, is like blaming the customers. And then they wonder why they have amongst the highest rate of lost customers. It's like a dog spinning around chasing its own tail.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Worst company managment is horrible and undertrained

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Early Device Queue in Charlotte, NC
    Former Employee - Early Device Queue in Charlotte, NC

    I worked at Sprint full-time (less than an year)

    Pros

    The free phone service, paid benifiets, and cheap phone service for family and friends.

    Cons

    The managment is on you about everything, either your AHT is to low or to high. Your not offering enough or your offering but your not giving them enough details. I had my previous supervisor asked me if I wanted to take it outside and deal with this situation like men.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Sprint

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