There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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Sprint Account Manager(Retention

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Account Services Specialist in Sacramento, CA
Former Employee - Customer Care Account Services Specialist in Sacramento, CA

I worked at Sprint full-time (More than a year)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

good pay, great people to work with and benefits are on par with other companies

Cons

Customers are absolutely horrendous, knowledge base is terrible and if you are not on a good team then it may be difficult to perform with Superstar status

Advice to Management

Work on communications between escalation management and regional management

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  1. Enjoyment of your job all depends on your Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer
    Current Employee - Trainer

    I have been working at Sprint full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, flexible work schedule (for most corporate employees), work/life balance. There are advancement opportunities and many employees have high tenure. A high number of employees have a sense of loyalty to the company and believe in its value.

    Cons

    Micromanaging is a huge issue right now due to the pressure to make sales quotas or validate someone's position. They lack much needed interdepartment communication on key initiatives. Each department only focuses on their needs rather than a company-wide vision. Executive management teaches not to manage by the numbers but that's all everyone does, and it comes from the top down. The commission structure is so confusing that no Sales Rep knows how they get paid (corporate sales, not retail).

    Advice to Management

    Empower your employees and they will be more motivated to excel. Don't manage by the numbers. Trust your exempt level employees to manage their time wisely and reward by their accomplishments rather than micromanaging.


  2. Great working environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People that I worked with.

    Cons

    Quotas were becoming more challenging given the market.


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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