Sprint

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An excellent job, but difficult to make a career as a technical consultant

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Consultant  in  San Antonio, TX
Former Employee - Technical Consultant in San Antonio, TX

Pros

Only US carrier to still offer a position as a technical consultant (phone technician)
Get to work with awesome technology
Great people, particularly those few "old guard" that have been around for 10 years or so
Fantastic vacation program
Great benefits
Seems to have a good plan going forward for network upgrading and maintenance

Cons

Corporate has little confidence in technical consultants as a whole, leading to micromanagement and lack of options in certain repair situations. This is getting worse.
Lack of hands on consistent hands-on training
Huge gap of communication between retail and corporate, getting worse
No promotional path for technical consultants, save becoming more involved with retail (assistant manager, store manager). For many technicians, a more natural progression would be corporate-side higher-ranked troubleshooting.
Employee phone program becoming less robust
Currently the network is lacking in many areas

Advice to ManagementAdvice

Break walls between corporate and retail.
Offer technical consultants more ways to progress their career.
Offer more hands-on training, not just webinars.

Recommends
Approves of CEO

Other reviews for Sprint

  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and work life balance

    Cons

    difficult to get promoted unleff you are willing to move or "know someone"

    Advice to ManagementAdvice

    open your eyes to the talent that is all around you.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent work environment fostering innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  Overland Park, KS
    Current Employee - Product Manager in Overland Park, KS

    Pros

    Career opportunities are plenty with all the changes

    Cons

    Industry challenges prevent the company from taking off, but that should change

    Recommends
    Positive Outlook
    Approves of CEO
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