There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

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Helpful (1)

Former Sprint employee

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Supervisor in New York, NY
Former Employee - Supervisor in New York, NY
Recommends
Neutral Outlook
Approves of CEO

I worked at Sprint full-time (More than 10 years)

Pros

Sprint was a very good place to work. They are very employee friendly and the benefits are outstanding.

Cons

The company has poured millions of dollars in to the Network over the last 3 years and somehow the it in not improving as quickly as advertised.

Advice to Management

As a company if Sprint is looking towards increasing their Customer Satisfaction Index Scores they have to pull back on outsourcing to other countries. These 3rd party vendor agents very often over promise and under deliver. This constantly creates a negative experience for both the customer and the agent taking the call back on the broken promise.

Other Employee Reviews for Sprint

  1. Helpful (1)

    not bad if you are great selling on comission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Retail Consultant
    Former Employee - Lead Retail Consultant
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sprint full-time (More than 5 years)

    Pros

    A decent wage for retail work. If you are GREAT at selling you can make 50K or more a year. Great benefits

    Cons

    Every year they cut the comission structure. You have to sell more and more to make less and less. Hitting so many different metrics and quotas can be stressful and difficult in a time where Sprint is having network problems. You have to be able to work all the time for full time including Evenings and weekends


  2. Helpful (1)

    Depends on the area.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint full-time (More than 10 years)

    Pros

    The company took really good care of me when I needed it most...aside from the local people giving me a hard time over things approved by HR. The benefits are ok, as health/prescription, 401k among others are primarily company paid for individuals. In general, as long as you do what you're there to do, there is job security. Very generous time off policies which reward tenure.

    Cons

    Not much room for personal growth, as there isn't much management turnover. Lack of knowledge of employment regulations by some managers makes HR policy difficult to navigate at times. Medical benefits have been not so slowly stripped over the last few years. Pay raises are hell to get approved. Terrible work-life balance if working in a retail store.


There are newer employer reviews for Sprint
There are newer employer reviews for Sprint

See Most Recent

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