Sprint

www.sprint.com
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1 person found this helpful  

Mostly a good experience the last 5 years.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Consultant in Knoxville, TN
Current Employee - Retail Sales Consultant in Knoxville, TN

I have been working at Sprint full-time (more than 5 years)

Pros

Free phone, access to cool products, great discounts, competitive hourly pay

Cons

Crap schedule, promotion is impossible, terrible commissions compared to industry.

Advice to ManagementAdvice

The company needs to be more focused on growing the network and making it better or this company will drown.

Recommends
Negative Outlook
No opinion of CEO

2652 Other Employee Reviews for Sprint (View Most Recent)

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  1. 1 person found this helpful  

    Nice company, good employer great benefits

    • Career Opportunities
    Current Employee - Retail Sales Consultant in Houston, TX
    Current Employee - Retail Sales Consultant in Houston, TX

    I have been working at Sprint full-time (more than 5 years)

    Pros

    They are very pro-employee,great growth opportunities, work-life balance need to improve because customer services is 24 hours.

    Cons

    Too rush in sales, need more promotions to improve the sales.

    Advice to ManagementAdvice

    Great joob

    Recommends
    Approves of CEO
  2.  

    content- paid well but worked hard long hours for every penny.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA
    Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA

    I have been working at Sprint full-time (more than 5 years)

    Pros

    great people in management. competitive compensation.

    Cons

    no/poor training certification allowed non-qualified agents to graduate and be released to the call center floor. attendance policies were to relaxed promoting tardiness and absenteeism that hurt overall productivity and staffing on a hourly/daily basis.

    Advice to ManagementAdvice

    re-structure attendance policies to be stricter placing more accountability/responibility on the agents to be at work and in seats handling calls/customers. introduce a training certification process which requires trainees to pass a specified checklist by examining processes taught in training - this will reduce the need to retrain and inspect these individuals once on the call center floor with live supervisors.

    Recommends
    Negative Outlook
    Approves of CEO
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