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content- paid well but worked hard long hours for every penny.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA
Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA

I have been working at Sprint full-time (more than 5 years)

Pros

great people in management. competitive compensation.

Cons

no/poor training certification allowed non-qualified agents to graduate and be released to the call center floor. attendance policies were to relaxed promoting tardiness and absenteeism that hurt overall productivity and staffing on a hourly/daily basis.

Advice to ManagementAdvice

re-structure attendance policies to be stricter placing more accountability/responibility on the agents to be at work and in seats handling calls/customers. introduce a training certification process which requires trainees to pass a specified checklist by examining processes taught in training - this will reduce the need to retrain and inspect these individuals once on the call center floor with live supervisors.

Recommends
Negative Outlook
Approves of CEO

2306 Other Employee Reviews for Sprint (View Most Recent)

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  1.  

    Great Culture, Horrible Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    I worked at Sprint full-time (more than 3 years)

    Pros

    Benefits
    Employee Wireless Device
    Excellent PTO Policy
    Upward
    Employee
    Tuition Reimbursement
    Excellent Employees
    Good Life to Work Ratio

    The culture of the company is great and the people you work with WILL become one of your greatest fans, allies, and possibly friends. They are supportive of all people, their lifestyles, and orientation. I enjoyed meeting with different people from the homeless man to the VP of Marketing at companies.

    Cons

    Ongoing Network Issues
    Upper Management Changes/Attitudes
    Lack of Marketing

    Sprint has had entirely too many ongoing issues with the network and yet they continue to boast that they are the best value in wireless. This would be affable and true if they could fix these constant data issues with their network. The merger with Softbank has helped to show some positive changes both internally and externally. The company, however, expects workers to to promote the product on their own but doesn't really give the best tools available. If you plan to work here, don't think that you will be standing around in the store waiting for customers to come in. They will make you go out and market the company to neighboring businesses and also flyer vehicles if legal in your area.

    Advice to ManagementAdvice

    Understand that the most important aspect is not only your customer but the people selling/consulting the customer. If we don't feel you have our back and you see us as just an increase/decrease in your bonus then problems will arise and people (like myself) will leave. In my 3.5 years with the company there has been restructuring (layoffts) and many changes but it seems now that all the managers (District and above) are Stepford Wives/Husbands now. They don't care about the value of the associate, they only care about the value of the product and how your sales reflect this. This is a tough industry to be in and it can be cut throat in places where the market is saturated and customers are limited BUT still know that if you trust and believe in your employees, they will most definitely work to please you and remain loyal by exceeding expectations.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Horrible

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sprint

    Pros

    Nothing at all. Don't work here

    Cons

    Horrible business practices, even more horrible service.

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