There are newer employer reviews for Sprint

content- paid well but worked hard long hours for every penny.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA
Current Employee - Customer Service Supervisor (Call Ceneter) in Rancho Cordova, CA

I have been working at Sprint full-time (more than 5 years)

Pros

great people in management. competitive compensation.

Cons

no/poor training certification allowed non-qualified agents to graduate and be released to the call center floor. attendance policies were to relaxed promoting tardiness and absenteeism that hurt overall productivity and staffing on a hourly/daily basis.

Advice to ManagementAdvice

re-structure attendance policies to be stricter placing more accountability/responibility on the agents to be at work and in seats handling calls/customers. introduce a training certification process which requires trainees to pass a specified checklist by examining processes taught in training - this will reduce the need to retrain and inspect these individuals once on the call center floor with live supervisors.

Recommends
Negative Outlook
Approves of CEO
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  1. Opportunities and career advancement if you perform well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint full-time

    Pros

    Great benefits and work life balance.

    Cons

    Network challenges caused some issues in maintaining customers. Part of a rebuild.

    Recommends
    Approves of CEO
  2. Program/Project Mgr II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project/Program Manager II in Omaha, NE
    Current Employee - Project/Program Manager II in Omaha, NE

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Good vision for the company's future.

    Cons

    Very tight resources, budget limitations and cost containment. Not a lot of movement in management positions unless you are based in Kansas City headquarters.

    Advice to ManagementAdvice

    Stay on track to complete network upgrades on schedule.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Sprint

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