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Sprint Call Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Manager  in  Rio Rancho, NM
Former Employee - Account Manager in Rio Rancho, NM

I worked at Sprint

Pros

The company is working hard at improving customer service. They do give you plenty of opportunity to work overtime to make extra money.

Cons

With a company that is at the leading edge in the wireless world their software programs the employees are required to work with is not very intuitive. Makes for a frustrating work environment.

Advice to ManagementAdvice

My advise for management is to work on improving the software that employees use while working with customers. If it were more intuitive employees would be more effective. It took too long to figure out some issues that should be simple, that cost the employee call time which cast them bonus. A successful company sets their employees up for success not failure.

Doesn't Recommend
Approves of CEO

2149 Other Employee Reviews for Sprint (View Most Recent)

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  1.  

    Average place to work. Need more good innovators.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Application Developer  in  Overland Park, KS
    Current Employee - Application Developer in Overland Park, KS

    I have been working at Sprint

    Pros

    Flexibility is the only thing keeps me here

    Cons

    Passion around the orgnization and respect

    Advice to ManagementAdvice

    Feedback to your employee (even simple words) always help.

    Approves of CEO
  2.  

    No Comments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS

    I have been working at Sprint

    Pros

    The group I work with is inspiring and knowledgeable.

    Cons

    Career movement is fairly limited.

    Advice to ManagementAdvice

    No Comments

    Approves of CEO
There are newer employer reviews for Sprint

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