Sprint

www.sprint.com
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Sprint Call Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Manager in Rio Rancho, NM
Former Employee - Account Manager in Rio Rancho, NM

I worked at Sprint

Pros

The company is working hard at improving customer service. They do give you plenty of opportunity to work overtime to make extra money.

Cons

With a company that is at the leading edge in the wireless world their software programs the employees are required to work with is not very intuitive. Makes for a frustrating work environment.

Advice to ManagementAdvice

My advise for management is to work on improving the software that employees use while working with customers. If it were more intuitive employees would be more effective. It took too long to figure out some issues that should be simple, that cost the employee call time which cast them bonus. A successful company sets their employees up for success not failure.

Doesn't Recommend
Approves of CEO

2549 Other Employee Reviews for Sprint (View Most Recent)

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  1.  

    Business Development - Incubation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Sprint

    Pros

    Go long way with initiative.

    Cons

    Growth and advancements opportunities are better at HQ.

    Advice to ManagementAdvice

    More engagements across the org.

    Recommends
    Approves of CEO
  2.  

    Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL

    I have been working at Sprint

    Pros

    Good benefits, good hours, flexible schedule

    Cons

    Working in front of customers can be stressful but that is with any job

    Advice to ManagementAdvice

    Inform employees of your strategy better.

    Recommends
    Approves of CEO
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