SquareTrade

  www.squaretrade.com
  www.squaretrade.com
There are newer employer reviews for SquareTrade

1 person found this helpful  

Company has changed a lot in the past year. Not in a good way. Is getting to be less great to work here..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA

I have been working at SquareTrade full-time (more than 5 years)

Pros

Has good product; has really shown warranties can be a smart thing for folks to buy.
Nice new facility. Very open
They feed us alot and pretty often

Cons

-Culture and work environment is really changing over the past year or so. Not in a good way
-Growing so fast - concerned that the focus is all about how numbers look versus 18months ago where it was delivering the very best service on electronics.
-The new executives they are bringing in combined with the change to Bain are all focused on going public. This is changing lots of the things that we so great about ST in the past

Advice to ManagementAdvice

CEO & COO need to get more involved, like they use to be, in the details of what is behind the slidesware they are being shown. A lot of talk about culture and values and an award every now and then... But are the decisions you guys making really based on these values?

Doesn't Recommend
Neutral Outlook
Approves of CEO

39 Other Employee Reviews for SquareTrade (View Most Recent)

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  1. 4 people found this helpful  

    Growing fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SquareTrade full-time (more than 3 years)

    Pros

    Lots of opportunity and a good management team. Good benefits and nice offices. Company has really differentiated itself in the warranty business. Lots of really sharp people.

    Cons

    Growing so fast some things falling through the cracks.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    High Turn Over in Marketing Dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA

    I worked at SquareTrade full-time (more than an year)

    Pros

    Fun group, people are collaborative, lots of free food. A lot of fun activities. The warranty service department really cares about customer service that shows and is the best part of the company.

    Cons

    Temperamental leadership who have changing views, can be a moving target, people "disappear" quietly in marketing department like they are trying them out for size. There is not a clear marketing strategy, growing pains from online business to brick and mortar is one issue. There is also a bit of back stabbing and favoritism. You will be cut if you can't hack it quick-like. No time for messing around and very little direction is given.

    Advice to ManagementAdvice

    Clear up issues with communication at the top. Don't be so intimidating. Try to on-board with some clear guidance. Give people a chance.

    No opinion of CEO
There are newer employer reviews for SquareTrade

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