39 Employee Reviews (View Most Recent)

Sort: Rating Date

2 people found this helpful  

Customer Care

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Specialist  in  San Francisco, CA
Former Employee - Customer Care Specialist in San Francisco, CA

I worked at SquareTrade full-time for more than a year

Pros

Good people, managers stick up for agents.

Cons

No sense of community within company.

Doesn't Recommend
Approves of CEO

Other Reviews for SquareTrade

  1. 4 people found this helpful  

    Love SquareTrade!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SquareTrade full-time for more than a year

    Pros

    + Love the culture
    + What can I say? We get fed 3 times a week with a fully stocked kitchen

    Cons

    - Be prepared to put in as many hours as needed to finish your work.
    - The company is moving rapidly-- sometimes changes are not communicated to everyone within the company

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Dont ever work here if you are in IT/software or business side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA

    I have been working at SquareTrade full-time for more than a year

    Pros

    Employees are really pleasant but not smart and they are Dumb . I mean not smart at all and middle managers behave like circus ring masters.

    Cons

    They are 100 yrs technically behind in technology. The company pays below average salary. This company has really dumb people. This company was started in 1999 and were stuck at 15million revenue till 2009?? After that they started selling warranties from 2009 they started generating revenue. They say that the company is doing good etc and promise you X number of stock options while joining saying they value Y amount but after few days when you do the paper work for these you will be shocked at what price they are offering and they are peanuts and you feel you are cheated. The middle managers are very dumb, unprofessional and revenge taking. Please dont work here for your own safety and good. Dont get fooled by some good ratings by others, they are call center folks and call center department is good and hence they might be happy for what they are getting. But if you a software guy Dont...its not worth it.

    In short this company has a Master -slave-sly/favorite slave culture.

    Advice to ManagementAdvice

    Dont be partial, biased and please act professionally and dont expect that employees are slaves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for SquareTrade.

Worked for SquareTrade? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.