There are newer employer reviews for SquareTrade

2 people found this helpful  

All the good reviews are SOOO FAKE!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Claims Agent in San Francisco, CA
Former Employee - Claims Agent in San Francisco, CA

I worked at SquareTrade full-time (more than an year)

Pros

Cheez-its, coca cola, shuffle board, mandarins

Cons

Work-life balance does not exist at this company.
They promote people who are not capable of doing their job correctly
There is absolutely no room for growth, regardless of them advertising that.
Customer service is NOT their first priority just an FYI
They are penny pinchers to the MAX
They change policies like crazy, which equals angry customers
Flexible schedule? I think not...
The culture at this place has been flushed down the toilet & the toilet overflowed from so much sh*t

Advice to ManagementAdvice

Hire people who know how to do their job effectively and have good personalities

Doesn't Recommend
Neutral Outlook
No opinion of CEO

43 Other Employee Reviews for SquareTrade (View Most Recent)

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  1. 4 people found this helpful  

    minor growing pains, but still a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in San Francisco, CA
    Current Employee - Customer Service in San Francisco, CA

    I have been working at SquareTrade full-time (more than an year)

    Pros

    Aside from the food/event/office perks (typical startup), there is a big focus on making sure employees have opportunities for growth here. Even coming from customer service. I think it says a lot about the importance of culture and employee retention that management makes sure to open up positions internally, like in marketing and biz dev. I feel like I'm important and valued.

    Cons

    We've grown quickly, so some of the rules have changed. It's hard to go from being 100 people to 300 in a couple of years, so of course the culture has changed a little bit.

    Advice to ManagementAdvice

    Keep the opportunities coming! It's so encouraging and important to see (and have the opportunity) for promotions. I feel like my performance impacts my experience and potential here...keep encouraging that mentality!!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Rapid Growth w/o Drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in San Francisco, CA
    Current Employee - Operations Manager in San Francisco, CA

    I have been working at SquareTrade full-time (more than an year)

    Pros

    lots of perks like snacks, all-company lunches/breakfasts, occasional company-sponsored happy hours. since no one has an office (not even execs) there are more opportunities to talk to ppl at all levels of the organization. office is in a really, really convenient place too!

    Cons

    some standard growing pains that come with the territory (sometimes info isn't disseminated as quickly or as thoroughly as one would like), though leadership is making visible attempts at alleviating those pains as much as possible.

    Advice to ManagementAdvice

    Keep getting better at sharing information with employees (for better and for worse)...we appreciate getting filled in and it makes it easier to do our jobs well!

    Recommends
    Positive Outlook
    Approves of CEO
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