Stanley Steemer International

  www.stanleysteemer.com
  www.stanleysteemer.com
There are newer employer reviews for Stanley Steemer International

3 people found this helpful  

Horrendous mismanagement of personnel

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Chandler, AZ
Former Employee - Customer Service Representative in Chandler, AZ

I worked at Stanley Steemer International full-time (more than an year)

Pros

Met some of my closest friends while working there.

Cons

Everything else.
-Constant reduction of pay with hilarious pep talk meetings from a corporate consultant trying to make your horrible paychecks sound like they're a good thing for you.
-Draconian methods of forcing people to become robots on the phone that drive your sales numbers down because people hate hearing that on the phone.
-North Korea level "happiness seminars" in attempt to make call center employees sound happier to the customer.
-Absolutely horrid treatment of long-term employees, including management. If you expect to be promoted or be given a raise in your place of employment, stay away.
-Saw a few people who had been with the company for close to a decade with amazing reviews every year get passed over for promotion in the name of an external hire with less qualifications.
-Your time is heavily regulated. If you take more than one bathroom break per day you get written up. You're given approximately 7 minutes to do so. Keep in mind that washing your hands takes 3 minutes. You will be asked to keep a countdown timer at your desk to regulate said bathroom break time.
-Circulation of employee newsletter with CEO bragging about new island he purchased. Extremely insensitive to the folks making 10 dollars an hour.
-Mass Memo sent down to cleaning crews that the management was not to associate with their teams outside of work. This is HIGHLY illegal.

Advice to ManagementAdvice

Anyone with Google can look up your profit margins. They've been dropping steadily since you put major changes in place a few years ago. Maybe you should focus on treating your employees more like they're human beings and not desperate cattle and you'll end up making more money. The abhorrent treatment of your personnel causes them, in turn, to treat the customer poorly. That's why you're losing money. Better pay, better benefits, better overall treatment of your workers will show in your profits when the people who work for you are happier to be at work and you don't have to train 10 new people to replace the old ones every month. High turnover is brutal to a company's profit margin.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

74 Other Employee Reviews for Stanley Steemer International (View Most Recent)

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  1. 2 people found this helpful  

    If I could go back, I'd quit sooner.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Chief in Aurora, IL
    Former Employee - Crew Chief in Aurora, IL

    I worked at Stanley Steemer International full-time (more than 3 years)

    Pros

    The pay used to be good before they restructured the pay scale. Change of scenery everyday.

    Cons

    Changed pay schedule to "make us more money" yet when doing the math we were losing $400-$500 a month when compared with the commission percentages for each pay scale. They don't care if your tired, fatigued or if you have a family to take care of, they will send you out to another job even after hours over company policy and threaten to fire you if you refuse. you work from usually 7:00 a.m. until they tell you to stop. no social life except for sundays. so if you have a family, dont plan on seeing them until your days off.

    Advice to ManagementAdvice

    Train new managers and get them in place. also pay your employees more.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Beltsville, MD
    Former Employee - Branch Manager in Beltsville, MD

    I worked at Stanley Steemer International full-time (more than 5 years)

    Pros

    The people you work with

    Cons

    You are expected to work 24/7 and dont expect a raise unless you are under the age 0f 32

    Advice to ManagementAdvice

    Find a new job and dont ever trust anyone above you especially E Ford

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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