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3 people found this helpful  

Feudal and Frugal / Stratified and Stingy

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Manager  in  Denver, CO
Former Employee - Manager in Denver, CO

I worked at Staples

Pros

Great hours. If you're working at the call center and you'd like to work a normal M-F workweek with decent benefits and OK pay, this is the place for you. If you'd like to work at a call center with few irate customers, this is the place for you. If you want to work for a large corporation with a solid future, you could not do better than Staples; they have little competition in the office products industry. Every day is casual day.

Cons

Because Staples is the undisputed industry leader in B2B and B2C office products suppliers, there is little motivation to improve the quality of customer service. Because there is no desire on the part of the company to increase customer satisfaction, there are no incentives to the employees for excelling at their jobs. You won't feel appreciated or recognized by the company for a job well done. You won't see it in your pay or in any other forms of significant individual recognition. The company won't spend money on improving customer service; they don't need to do this. If you're a plodder, or if you get internal satisfaction for giving good service, you won't mind this.

Staples is definitely a go along to get along kind of place. Free expression of ideas is overtly encouraged, but you don't want to go against the grain; it will be used against you later. You don't have to be unprofessional about it. Respectful disagreement is enough to hurt you.

Management is overly concerned with making everybody happy, but they don't want to acknowledge that the major sources of dissatisfaction at Staples call center are: lack of recognition for a job well done, few opportunities for advancement, indifference to poor performance/bad attitudes and a general penuriousness that causes benefits and perks to be be reduced a little bit more with each successive year. It's a dead, stagnant place with none of the high energy that made Corporate Express a good company to work for.

Advice to ManagementAdvice

If you want to improve morale at Staples, take a look at some of the call centers in other industries and copy their style. Provide reasons for the CSRs to excel at their jobs. Provide ways for the best employees to make a real impact on their lives, through raises and occasional promotions. Provide some trainings for employees that focus on service, not just new processes. Allow your supervisors to spend time with their teams instead of dragging them into unnecessary meetings. If you want to improve morale, the bottom line is that you need to invest in it. You need to invest both money and time, and it needs to come from the top down. If the top doesn't support the effort by their actions, what the middle does will have little impact.

Doesn't Recommend
Disapproves of CEO

Other Reviews for Staples

  1. 2 people found this helpful  

    In the interview they say they only hire within, been their for 2 years and that is false.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Office Supply Associate  in  Paramus, NJ
    Current Employee - Office Supply Associate in Paramus, NJ

    I have been working at Staples

    Pros

    If you don't have a personal life I highly reccomend working here. The benefits are decent such as stock discount.

    Cons

    Management doesn't train or coach you to improve your skills. My manager is to friendly with the Associates and doesn't get rid of employees who slack off. The workplace morale is very low, and management doesn't help you when you want to advance in the company.

    Advice to ManagementAdvice

    Managers don't listen to the associate ideas, they also usually take all the credit. Managers also have favorite associates who get away with a lot more the certain employees.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    The "As long as i have a job" saying keeps me going, sadly...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Glen Cove, NY
    Current Employee - Anonymous Employee in Glen Cove, NY

    I have been working at Staples

    Pros

    -flexible hours
    -okay management depending where you are
    -good starting place for a year, if you make it
    -if you can survive retail you can do it all

    Cons

    -bad pay
    -to many responsibilities
    -lack of associates(i'm usually alone in my department)
    -barely promote from within(if your serious they don't help you towards your goals)
    -high turnover rate
    -bad raises(0.8 cents)
    -no recognition
    -constant change for the worse

    Advice to ManagementAdvice

    i love this company, but show more value to people who wants to make this company great instead of replacing them for a high school kids who's leaving in 5 months. Associates are the store front, if their not thriving your company is not thriving. Get your priorities straight, regroup, your to spread to thin, find focus. You need gasoline to start the fire, not water.

    Doesn't Recommend
    Disapproves of CEO
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