1956 Employee Reviews (View Most Recent)

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Just Like Geek Squad

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Resident Easy Tech  in  Upland, CA
Current Employee - Resident Easy Tech in Upland, CA

I have been working at Staples part-time for more than a year

Pros

Management is understanding (may vary by store), exposure to many computer problems and clients.

Cons

Essentially minimum wage for an IT job and company stresses sales over customer service. Example would be putting more time on the floor to attempt to sell a warranty or two on a computer or other device as opposed to finishing repairing a client's computer who already paid for it and risking upsetting them due to turn-around time.

Advice to ManagementAdvice

My best recommendation from what I've seen would be to have floor associates focus on raising department awareness in-store and selling warranties, and let the computer technicians focus on customer retention and inbound phone calls.

Recommends
Negative Outlook
No opinion of CEO

Other Reviews for Staples

  1.  

    Good for starting your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Center Associate  in  Naperville, IL
    Former Employee - Copy Center Associate in Naperville, IL

    I worked at Staples part-time for more than a year

    Pros

    Manager ensure that you are part of the staples team. Adheres to strict standards, but allows room for originality.

    Cons

    The amount of rules and regulations sometimes get in the way of doing the job effectively.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    WFM Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WFM Manager  in  Rochester, NY
    Current Employee - WFM Manager in Rochester, NY

    I have been working at Staples full-time for more than 5 years

    Pros

    Great place to work. Overall, Staples cares about it's employees and make it known that they want to treat people fairly and fix the things they don't like. The company makes an effort 1-2 times per year to seek feedback from the workforce and make real changes based on that input. The company also has smart management, not everyone is that bright but, those at the top and many of the people you interact with on a daily basis care about what they are doing and do it well. The top brass makes good decisions and the company has remained profitable during tough times as a result.

    Cons

    Options for advancement can be limited in some groups unless you're willing to relocate but, that is slowly changing. More positions are being filled remotely and people are thinking more about the benefits of employees who work remotely than they have in the past.

    Advice to ManagementAdvice

    Keep it up! Keep employees happy and they'll keep your customers happy.

    Recommends
    Positive Outlook
    Approves of CEO
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