There are newer employer reviews for Staples

 

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager
Current Employee - Manager

I have been working at Staples full-time

Pros

Managers who care about you. Fast paced. Strong focus on the customer.

Cons

Little flexibility in hours. Micromanaged by field teams. Few opportunities for growth within market.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1961 Other Employee Reviews for Staples (View Most Recent)

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  1.  

    Hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Center Associate  in  Bethesda, MD
    Former Employee - Copy Center Associate in Bethesda, MD

    I worked at Staples part-time for more than a year

    Pros

    As a culture, the people who work at Staples tend to have a sense of solidarity and formed familial ties with me during my time as copy and print associate. Working was made bearable by having friendly peers.

    Cons

    The importance they place on the Customer service satisfaction mystery shops-In the department of Copy and Print particularly. It is constantly busy and in order to score 100% you basically have to upsell certain services. Where this falls apart is: The mystery shoppers never spend more than 20 dollars, so they bring in small projects, and while the copy center is bustling, the natural inclination is to quickly complete the mystery shopper's small job and continue working on the bigger projects. Thus, the upselling is overlooked. In the entire year that I was there Not a ONE of us passed the CSAT, and it's silly because it's flawed by design.

    Advice to ManagementAdvice

    The General Manager by the time I left Staples was a very rude and unprofessional woman who prompted calls to HR from myself and my co-workers; none of which ever seemed to be resolved. I would suggest that Staples take the complaints of its workforce more seriously and try to better solve these types of issues before they explode. (which happens)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Just another job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EasyTech Associate
    Current Employee - EasyTech Associate

    I have been working at Staples part-time for more than a year

    Pros

    Usually will work around your schedule if you have other obligations. Small staff so you get to know the people you work with.

    Cons

    The sales aspect of the job receives too much emphasis; Often "talked to" about sales performance, stating it is your job to sell. Too stressful with what is required to provide great customer service.

    Advice to ManagementAdvice

    Require the same goals out of all associates in the same team, instead of picking and choosing.

    Negative Outlook
    No opinion of CEO
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