There are newer employer reviews for Staples

Helpful (2)

Terrible Leadership In A Declining Business

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - General Manager
Former Employee - General Manager

I worked at Staples full-time (more than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

Pros – There are very little pros left to work for this company. The health care is ok, but the premiums are expensive and Staples continues to raise the premiums every year. As a General Manager having the power to write your own schedule used to be a Pro, but now some District Managers are starting to dictate when the GMs work.

Cons

Cons – Staples just went through a “reinvention.” The majority of the company’s Assistant Managers were laid off. In some stores this leaves the General Manager as the ONLY actual manager in the store. The rest of the store leadership is comprised of much, much lower paid supervisors that Staples expects to perform at the level that they were paying their Assistant Managers. The expectations are insane. There’s the company’s expectation and then there is the District Managers / Regional Vice Presidents expectation that are always much higher and unattainable. They literally expect perfection on all metrics and anything other than perfection is not tolerated. There is a serious disconnect between the directive from corporate and the directive from the DMs / RVPs. You can expect corporate to say one thing and the DMs / RVPs to say something completely different. Staples took away all of the incentives to be a General Manager. There are no more stock awards, they have made obtaining a bonus near impossible, salaries are on the decline, and they keep taking away store labor.

Advice to Management

Step down.

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  1. Great Retail Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staples EasyTech Expert
    Current Employee - Staples EasyTech Expert

    I have been working at Staples full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Excellent environment to hone interpersonal communication skills

    Cons

    Limited set of computer repair tools and software

    Advice to Management

    Invest more in a system that can be used to maintain more continuity amongst the staff.

  2. Helpful (1)

    Ok, but recent changes have me questioning that future of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Staples full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Staples has been a great company to work for with good pay and a good a good retail schedule. I have been given total autonomy in running my store and appreciate the trust and respect I have received from my District Manager

    Cons

    2012 was a tough year as company direction seemed to change daily. Morale also seems to be at an all time low.

There are newer employer reviews for Staples

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