Staples

  www.staples.com
  www.staples.com
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2 people found this helpful  

Terrible Leadership In A Declining Business

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - General Manager
Former Employee - General Manager

I worked at Staples full-time (more than 10 years)

Pros

Pros – There are very little pros left to work for this company. The health care is ok, but the premiums are expensive and Staples continues to raise the premiums every year. As a General Manager having the power to write your own schedule used to be a Pro, but now some District Managers are starting to dictate when the GMs work.

Cons

Cons – Staples just went through a “reinvention.” The majority of the company’s Assistant Managers were laid off. In some stores this leaves the General Manager as the ONLY actual manager in the store. The rest of the store leadership is comprised of much, much lower paid supervisors that Staples expects to perform at the level that they were paying their Assistant Managers. The expectations are insane. There’s the company’s expectation and then there is the District Managers / Regional Vice Presidents expectation that are always much higher and unattainable. They literally expect perfection on all metrics and anything other than perfection is not tolerated. There is a serious disconnect between the directive from corporate and the directive from the DMs / RVPs. You can expect corporate to say one thing and the DMs / RVPs to say something completely different. Staples took away all of the incentives to be a General Manager. There are no more stock awards, they have made obtaining a bonus near impossible, salaries are on the decline, and they keep taking away store labor.

Advice to ManagementAdvice

Step down.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

2193 Other Employee Reviews for Staples (View Most Recent)

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  1. 1 person found this helpful  

    A lot of responsibilities with slave pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Lexington-Fayette, KY
    Current Employee - Sales Associate in Lexington-Fayette, KY

    I have been working at Staples part-time (more than an year)

    Pros

    They are flexible with scheduling.

    Cons

    Customers are angered easily when we don't have the product they are looking for.
    When management finds a position they like you in, there is no getting out of it or moving up.
    They only pay slightly above minimum wage.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not as good as it used to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Accountant in Framingham, MA
    Current Employee - Senior Accountant in Framingham, MA

    I have been working at Staples full-time (more than 3 years)

    Pros

    You can learn a lot from Staples because there are many different business units and many opportunities to move around.

    Cons

    My pros being said, the opportunities are not always that easy to obtain. Staples used to pride itself on hiring from within, but with the current market, they are mostly hiring from outside and for less. It surely doesn't give a big vote of confidence to existing employees who would like to move up or at least laterally to learn something else. Bringing in people from outside also slows down operations in order to train instead of taking someone who already knows the business and has internal contacts.

    Advice to ManagementAdvice

    Listen to your employees, higher levels of management do not always have the best answer nor are always right. It's time to stop the "circling the wagons" mentality and LISTEN to employees. Their opinions and viewpoints matter just as much.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
There are newer employer reviews for Staples

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