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There are newer employer reviews for Staples

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Helpful (1)

Too much responsibility for too little pay

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Copy Center Service Expert in San Francisco, CA
Current Employee - Copy Center Service Expert in San Francisco, CA

I have been working at Staples full-time (More than a year)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Great experience to learn time management and effective customer service. The atmosphere for representatives on the floor was relaxed and management kept open communication with the employees.

Cons

There were few opportunities for advancement, and management consistently asked for greater and greater performance without any incentives in pay or even tokens of appreciation.

Advice to Management

At the store level, Staples is trying to squeeze more money out of fixed labor costs, and is clearly trying to transition into a company that sells technology and copy-center services without giving the proper training or support. If you want repeat customers, have more well-trained employees on hand, and pay them properly for their time.

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  1. One of the worst companies to work for in MA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Framingham, MA
    Former Employee - Director in Framingham, MA

    I worked at Staples full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Constant change does allow you to work on different things....helps with exposure to different part of the business.

    Cons

    Lack of executive leadership Lack of strategic direction Constant changes in long range plans Excessive workload and worse work life balance


  2. Helpful (1)

    They talk the talk but don't walk the walk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at Staples full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Assistant managers are paid hourly. You work the retail standard of 45 hours per week, however, should you go over 45 hours you are paid true overtime.

    Cons

    There is little to no valuable training. The expectation is you will take a 15-30 minute online tutorial and be able to execute your role flawlessly. There is much propaganda for concern for the ethical treatment of employees, but in my own experience it is the opposite. I reported my superior for an ethics situation and the result was to move me to another store. One week later when they couldn't find another assistant to work with this manager I was moved back. This manager is still employed despite their inability to execute simple leadership functions. Unfortunately this is simply one example of a long laundry list of similar situations. This company is very fond of conference calls, which allow store managers to say what upper management wants to hear, but upper management does not go into the stores often enough to find that the store managers are not delivering on these phone call promises. The result is an under-performing district.

    Advice to Management

    Instead of laying off managers, or restructuring roles to pay assistant managers half of what they should be earning, invest in a formal, consistent education process for employees. Lessen the amount of conference calls and get in the stores to work one on one with the team members.


There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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