Staples

  www.staples.com
  www.staples.com
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Tech Positions: Internal dysfunction stifles growth, reward, and job satisfaction in an otherwise fulfilling job.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - EasyTech Associate
Current Employee - EasyTech Associate

I have been working at Staples full-time (more than 3 years)

Pros

-Flexible hours

-Decent pay (for tech positions)

-Decent benefits (medical/dental/vision, 50% 401(k) match, stock plan)

-Some level of individual accountability and reward

-Occasional incentive programs for selling certain items, services, or combinations

-Store level management is typically very flexible, responsive to employee requests and concerns when possible, and maintains open communication with associates

-Opportunities for advancement in non-tech functions are common

-10% associate discount on nearly everything

-Ongoing tech training and re-certification on new products, services, and technologies

-Not commission-based

Cons

-Difficult to move upwards within tech positions

-Management above store level are inconsistent and contradictory with goals and action plans, and are very difficult to work with

-Management above store level are often demeaning and belittling towards retail employees

-Team-focused department model often results in disciplinary action, up to and including loss of hours by more than 50%, as a result of a co-worker's/team's performance

-Tech employees are not valued for technical skills or accreditation, but are used in lieu of other employees wherever possible (cashiering, stocking, janitorial). Be aware that these jobs will usually require more than 75% of your time be spent performing non-technology-related functions. It is not unusual to have one tech associate and one manager operating the whole store, because management will schedule only one employee to save labor. Since non-tech associates cannot perform tech functions, they will schedule a tech associate to perform all duties in a given shift. This system has a strongly negative impact on the team's performance, leading to the situation listed above

-No potential for commision

Advice to ManagementAdvice

Last year (2012), you took some big steps in earning the respect you need from your tech employees. This year, you have made several changes that have undone that, and severely damaged the morale of your tech teams. To reduce your massive turnover rate among your technicians, make us feel valued for the skills and experience we bring to the table. Implement individual TSAT tracking scores. Stop outsourcing your tech support, or else get out of the retail tech support business altogether. Re-focus EasyTech on providing high-quality customer service and even higher-quality tech services. Continue to split the EasyTech teams into sales and service teams that operate independently of each other. Restrict management use of tech employees as general labor, and you will see significant returns.

Recommends
Negative Outlook
No opinion of CEO

2195 Other Employee Reviews for Staples (View Most Recent)

Sort: Rating Date
  1.  

    Went from a good place to work to bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Hagerstown, MD
    Former Employee - Management in Hagerstown, MD

    I worked at Staples full-time (more than 10 years)

    Pros

    work schedule was very nice

    Cons

    no consistency, poor management, bad moral

    Advice to ManagementAdvice

    Don't show favoritism, Upper management is clueless

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Staples s

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples part-time (more than an year)

    Pros

    Caring local Managerial Staff, available online training, clear sets of goals and objectives.

    Cons

    Corporate driven despite the attempt to focus on the local stores

    Advice to ManagementAdvice

    Visit your stores more frequently without notice or recognition when you are on-site. Particip.ate at local locations from time to time to better understand the employee perspective and demands you create

    Recommends
    Negative Outlook
    Approves of CEO
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