Staples
2.9 of 5 1,801 reviews
www.staples.com Framingham, MA 5000+ Employees

1801 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Tech Positions: Internal dysfunction stifles growth, reward, and job satisfaction in an otherwise fulfilling job.

EasyTech Associate (Current Employee)

Pros-Flexible hours

-Decent pay (for tech positions)

-Decent benefits (medical/dental/vision, 50% 401(k) match, stock plan)

-Some level of individual accountability and reward

-Occasional incentive programs for selling certain items, services, or combinations

-Store level management is typically very flexible, responsive to employee requests and concerns when possible, and maintains open communication with associates

-Opportunities for advancement in non-tech functions are common

-10% associate discount on nearly everything

-Ongoing tech training and re-certification on new products, services, and technologies

-Not commission-based

Cons-Difficult to move upwards within tech positions

-Management above store level are inconsistent and contradictory with goals and action plans, and are very difficult to work with

-Management above store level are often demeaning and belittling towards retail employees

-Team-focused department model often results in disciplinary action, up to and including loss of hours by more than 50%, as a result of a co-worker's/team's performance

-Tech employees are not valued for technical skills or accreditation, but are used in lieu of other employees wherever possible (cashiering, stocking, janitorial). Be aware that these jobs will usually require more than 75% of your time be spent performing non-technology-related functions. It is not unusual to have one tech associate and one manager operating the whole store, because management will schedule only one employee to save labor. Since non-tech associates cannot perform tech functions, they will schedule a tech associate to perform all duties in a given shift. This system has a strongly negative impact on the team's performance, leading to the situation listed above

-No potential for commision

Advice to Senior ManagementLast year (2012), you took some big steps in earning the respect you need from your tech employees. This year, you have made several changes that have undone that, and severely damaged the morale of your tech teams. To reduce your massive turnover rate among your technicians, make us feel valued for the skills and experience we bring to the table. Implement individual TSAT tracking scores. Stop outsourcing your tech support, or else get out of the retail tech support business altogether. Re-focus EasyTech on providing high-quality customer service and even higher-quality tech services. Continue to split the EasyTech teams into sales and service teams that operate independently of each other. Restrict management use of tech employees as general labor, and you will see significant returns.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Went from a good place to work to bad.

    Management (Former Employee)
    Hagerstown, MD

    I worked at Staples full-time for more than 10 years


    Pros: work schedule was very nice Cons: no consistency, poor management, bad moral Advice to Senior Management: Don't show favoritism, Upper management is clueless No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

     

    It was decent

    Anonymous Employee (Current Employee)

    I have been working at Staples


    Pros: Meet new people. Get paid okay Cons: Boss yells at you a lot More
There are newer reviews on Staples.

Worked for Staples? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Staples reviews and ratings — including employee satisfaction and approval rating for Staples CEO Ron Sargent. All reviews posted anonymously by Staples employees.