There are newer employer reviews for Staples
There are newer employer reviews for Staples

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Customer Service High Touch

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - High Touch in Aurora, CO
Current Employee - High Touch in Aurora, CO

I have been working at Staples full-time (More than 5 years)

Doesn't Recommend
Negative Outlook
No opinion of CEO
Doesn't Recommend
Negative Outlook
No opinion of CEO

Pros

Weekly check. Weekends off. That's a benefit.

Cons

Promote based on perception not skills. They look down on individuals and would rather utilize their skills instead of promoting. I have been with the company for 7 years and they promote newly hired individuals faster than those that have the knowledge and experience. They promote "a great place to work", when in fact it the worst place to work. The pay is horrible and the job is stressful for what you have to deal with on a consistent basis.

Advice to Management

Develop employees. See the glass as half full and not half empty. Really make it a great place to work. Listen in round tables. That may help with the high turnover.

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  1. Used to be great, now on the downhill slope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Denver, CO
    Former Employee - General Manager in Denver, CO

    I worked at Staples full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Salary, Bonus used to be great until they became greedy, Middle management

    Cons

    Unrealistic upper management, Lack of bonus potential since 2012, poor work life balance,

    Advice to Management

    Get more in tune with the realistic part of business. Don't be so unrealistic with the way stores operate.


  2. Not a terrible stepping stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Easytech Expert in Summerville, SC
    Former Employee - Certified Easytech Expert in Summerville, SC

    I worked at Staples part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    gained experience in the field, built on customer service skills, each day was a little different.

    Cons

    very pushy for getting sales and upselling, pay isn't very good for what you're doing, some of their policies are questionable

    Advice to Management

    Sure upselling makes the company more money, but it's a daunting task for people who aren't hired as salesmen and are hired as technicians.


There are newer employer reviews for Staples
There are newer employer reviews for Staples

See Most Recent

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