StarTek

  www.startek.com
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96 Employee Reviews (View Most Recent)

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Tenure is the key!!!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Manila (Ecuador)
Current Employee - Customer Service Representative in Manila (Ecuador)

Pros

18K basic + 3K allowance for earlier waves.
Leadership seminars for performing agents.
Has referral incentives.
Has GIGs (just like school clubs)

Cons

The basic salary for most of the reps hired today is just 14K.
Once you reach the ceiling salary w/c is 18K, you'll no longer qualify for the OPR (annual increase)
There are no incentives like attendance bonus.

Recommends
Positive Outlook
Approves of CEO

Other reviews for StarTek

  1.  

    Customer Representative

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Can learn alot about yourself and people who you either deal with on the phone or at the center. Learn to follow everything to a T, enjoy being monitored and always on time to the minute.

    Cons

    Tedious, repetitive work. Told when to say, how to say etc.

    Advice to ManagementAdvice

    Stop the favoritism. People notice and it's hurtful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Interesting people, great facilities and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Pasig City (Philippines)
    Former Employee - Customer Service Representative in Pasig City (Philippines)

    Pros

    healthy work environment /clean facilities

    cool systems and tools

    interesting people / coworkers

    Cons

    h.r. sometimes unresponsive to employee concerns

    sniper QAs out to kill agents

    promotions seem to be according to friendliness level with team leads

    Recommends
    Neutral Outlook
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