StarTek

  www.startek.com
  www.startek.com
There are newer employer reviews for StarTek

2 people found this helpful  

Poor Company to work for

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales in Cincinnati, OH
Former Employee - Sales in Cincinnati, OH

I worked at StarTek full-time (less than an year)

Pros

Felt at first there was alot of potential for career advancement. This is not the case. They talk a good talk and keep everyone at a very low pay to make a pretty penny for the company, slave drivers.

Cons

First Payroll check NSF'd and took 2 weeks for Startek to correct it on top of reimbursing me my bank fees. Every day I would see a flash on the trainers computer that someone in the company had quit or had been fired. Very Very high overturn, will never recommend this co. to anyone. Awful pay, just above minimum wage

Doesn't Recommend
Disapproves of CEO

109 Other Employee Reviews for StarTek (View Most Recent)

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  1. 2 people found this helpful  

    Great Place to Work...Most of the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor I in Lynchburg, VA
    Current Employee - Supervisor I in Lynchburg, VA

    I have been working at StarTek full-time (more than 3 years)

    Pros

    I was promoted multiple times, thorough training, pretty good benefits, team environment, and typically a fun place to be.

    Cons

    It was a very juvenile place to work in that people would gossip and spread lies if they didn't like you. The salary was rather low for the work performed.

    Advice to ManagementAdvice

    Site Directors shouldn't micromanage when they have no understanding as to the different department or job functions. If you have an issue with an employee, give them an opportunity to defend themselves and give their side of the story.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Don't ever think about working here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Grand Junction, CO
    Current Employee - Customer Service Representative in Grand Junction, CO

    I have been working at StarTek full-time (more than an year)

    Pros

    The pay is decent, not great but livable, *40 hours a week (More in the cons)

    Cons

    Let's start with the majority of the employees. They are mostly fresh from high school kids with more drama and stupidity than I thought was imaginable... Always complaining about the customers they get on the phones. All I hear on the smoke dock is "This customer was so dumb!" "customer said this and it made me so mad!" ect.... When there is a little bit of a down time, agents talk among themselves, and have no respect for people that are on a call. Many times have customers asked me if some one was cussing, have the other people around me "Shut Up", or get fed up with all the background noise, and just hang up.

    Supervisors/Management... This part of StarTek Grand Junction is horrible. I have a friend who is neighbors with my supervisor, and my friend tells me all the time that my supervisor wants to get rid of his whole team, and get new hires because we have a few bad days or what have you. My Supervisor and a couple others, will talk down about other employees, to other employees. Talk down about them like, how they will never succeed in the real world, how they will end up homeless, and never get anywhere in life, just because they had a bad day metrics wise.

    Supervisors are supposed to supervise and support their team. It's kinda hard when they are never around. Many countless times have all the supervisors just vanish and show up a couple hours later, leaving all the agents wondering where such and such supervisor is because they need help.

    Some supervisors have used slander to get someone to do a better job.

    I spoke with one of the higher management ladies about needing a couple days off due to a medical condition, to which they replied that they will take care of it and go get better. After I was feeling better and went back to work, I was greeted to a First And Final about attendance because the higher management lady, never put it in my schedule that I would have gone for 2 days approved and never let my supervisor know. They said I should have been fired for "No Call, No Show" but they gave me another chance. And no one ever spoke up to take the blame.

    40 hours a week, now that may not sound like a con, but they say you will always get 40 hours a week. Thats great and all, but when it gets slow, they make you go home. They will send you home and they don't care if you NEED the full 40 hours. I have been asked by my supervisor if I had any motivation to work here, because I haven't worked a full week since JANUARY and it is now OCTOBER. And I explained that it was due to them always sending me home. He just brushed it off and told me to get my act together.

    Constant rule changes, which is ok, but at least let your employees know in advance, instead of walking in one morning and telling us "Oh, if you don't do this, you will get a first and final!"
    In the past few weeks, they have changed many rules and countless people have been getting fired for such little, mundane things. I was almost fired because I didn't ask for a payment. The customer told me he had no money on his card or bank account and only had cash and needed a location where he could make his payment. I'm not going to ask for a payment when the customer just told me he can not do it over the phone... seriously?

    One last thing, the management, they are only customer service reps like the rest of the people at startek, they just had good metrics and attendance. No training, they have no idea how to do their job. but they got promoted because of good metrics... ugh...

    Advice to ManagementAdvice

    Grow up, learn your job, stay at your post because you are needed, stop treating your employees like they are just some replaceable pawn that you don't care one bit about.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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