Starbucks – “Regional leadership can't to connect the passion and vision from above with the day to day realities of running a store.”

Pros

The people. The majority of Starbucks employees are intelligent, funny, and considerate. I have made many friends here. Making quality drinks and connecting with customers makes my day meaningful. There are a lot of amazing new things coming for the company. Better technology, training, resources, etc.

Cons

The executives are passionate, knowledgeable and inspiring. Regional managment is often unable to live up to this standard. Regional managment cannot connect the vision to what is actually happening day to day. That is because a large majority of regional VPs, regional directors, and district managers have never spent more that their initial 2 week training in a store. They have no realy understanding of the challenges we face as we try to live up to the vision and mission of the company.

Advice to Senior Management

EVERY SINGLE NON STORE PARTNER SHOULD WORK AT LEAST 1 WEEK A QUARTER IN A STORE. And never the same store. They need to understand how different stores can be while still striving towards the same thing.