There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

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realistic

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Real Estate Representative
Former Employee - Real Estate Representative

I worked at Starbucks

Pros

the people there are amazing, the environment is fun and safe, the company provides it self on servicing the community.

Manager was fantastic, fostered team work, and growth.,

Cons

the company lacks communication between departments, etc

It is a very hard environment to work in right now, too many lay offs all happening too often.

Advice to Management

focus on what's important, keep people happy, and go back to your core.

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  1. Helpful (1)

    The inside scoop

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Norman, OK
    Current Employee - Barista in Norman, OK

    I have been working at Starbucks

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    excellent environment, great staff, excellent customers to serve. The atmosphere is excellent especially for people looking for a first time job, because it is not a generic fast food place, but is still easy enough to learn with practice. Starbucks can also be an excellent teacher of time management, as it is critical to balance customer service, friendly conversation and speed of service. An excellent thing about Starbucks is that unlike franchises, you can work at any US location immediately, need extra cash while on vacation, pick up a shift at the local Starbucks! Tips are also awesome, as they are paid in cash weekly.

    Cons

    pay could use a boost, right now it is only a few cents above minimum wage, and upward movement is severely restricted due to the economic crisis. In general chances to move up might require you to transfer to a different Starbucks location, so it really depends on how badly you want to move up. A Starbucks with a drive thru can be very stressful and several key positions require excellent multitasking abilities. Newer employees cannot work fast enough to handle demand and as such it can create a strained work environment prone to irritation and aggravation by fellow employees.

    Advice to Management

    work on support of floor deployed baristas, especially in the area of scheduling and ordering supplies, constantly running out of ingredients prevents any increase in sales as customers know we are unreliable.


  2. Helpful (2)

    Great Start in Retail, But one Can Quickly Outgrow the Opportunity

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in San Antonio, TX
    Current Employee - Shift Supervisor in San Antonio, TX

    I have been working at Starbucks

    Recommends
    Disapproves of CEO
    Recommends
    Disapproves of CEO

    Pros

    Free Coffee! Free Tea! Free Drinks!

    For younger people in the lower rung of retail barista, there is decent support with helping you advance yourself as an employee. If you manager is half-way competent and there is room in your district, you can quickly get Learning Coach (Trainer) Training and eventually become a shift supervisor. There is moderate room for personal growth at Starbucks, though less actual positions for Assistant Store Managers across the board right now, simply because the company is trying to cut down on store openings.

    You get to meet new people everyday and forge really interesting relationships within your community.

    The health and vacation benefits are still pretty decent and not too hard to "earn".

    Cons

    Long shifts and clueless customers often make for grumpy Baristas.

    The dress code isn't universally enforced, which leaves hard feelings in areas where it is strictly enforced.

    The company seems to be in a transitional period, trying to redefine its identity in this time of economic hardship and one-stop shopping. Heated sandwiches, banana-protein shakes, and frou frou drinks with a billion different steps and make-ahead preps seems like we're trying too hard to please everyone, in what used to be a niche, status-symbol market that actually focused on coffee.

    Customers seem more self-centered at Starbucks than any other place I've ever worked. It's one thing to not want pickles and cheese on your Whopper, but people get insanely complex with what should be a relatively simple beverage. Take a grande mocha which is made with chocolate sauce, 2 espresso shots, steamed milk, and a bit of whipped cream: there are customers who have no qualms about asking for 1/2 espresso shot, half-dark chocolate, half-white chocolate, steamed breve (half-and-half), no whip, at 200 degrees (nearly boiling) mocha, all while complaining that they are in a rush and you should make their drink before the other five you have lined up before theirs. You have to be willing to not take things personally and to check your attitude and beliefs about common courtesy at the door. People who can be cheerful in the face of adversity will do well.

    Advice to Management

    Please, let us focus on COFFEE, and just coffee-based beverages right now. Don't worry too much about special spring-themed tumblers or a bajillion new pastries. I've seen such a trend in some of the retail merch in the last few months, with stuff like espresso tamps and more presses - let's keep that trend!

    Also, when you launch programs like "Warming" in an area, you need to do it universally, otherwise you put stores that will not receive the program materials at a disadvantage. My store is an older store, built long before ovens for pastries and sandwiches were available in stores, and apparently while some stores in the area that are doing fairly well in the face of declining business in this economy, my store which is having a tough time being competitive with drive-thrus, and better located stores is going to be ignored instead of helped. It's pathetic.


There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

See Most Recent

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