There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

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I loved working at Starbucks because of my team

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Barista in Sacramento, CA
Former Employee - Barista in Sacramento, CA

I worked at Starbucks full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

The people are worked with were more than co workers but they were my friends. And everyone worked together to get things done.

Cons

A lot of girls worked there so there was always a lot of drama. I worked by a courthouse so most of our customers were unhappy people looking to take out anger and aggression on us.

Advice to Management

Management should leave more up to the shift supervisors and here the voices of the partners. The more management tries to step in and play the drama game that the rest of the people play the worse it gets.

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  1. Helpful (8)

    Great people, horrible org design, mediocre pay and benefits, clueless senior leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Starbucks full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    There are incredible people within the walls of the SSC (Starbucks Support Center aka headquarters) - I genuinely feel like I have the opportunity to work with high caliber individuals. I cannot speak highly enough of the talent that exists within the building...

    Cons

    ...but, how that talent is utilized (or not) is criminal. Make no mistake, Starbucks intentionally hires people who are overqualified, and you will be disappointed by the scope of any role that you take within the SSC. In 2008, most entry-level positions were axed, yet the work still needed to be done. The result is an organization in which individuals are expected to have half a leg in the job below them rather than being stretched into the role above them. There is an incredible amount of compression at the experienced individual contributor and first level manager levels, meaning that it can be difficult to move vertically within the organization. Another byproduct of the lack of entry level roles is that the organization is that, due to a lack of any talent development organization, many roles are hired externally. And due to the competitive job market in Seattle, it is expensive to get external talent, which means that external hires are often paid more than their managers (in recent years). The pay and benefits are terrible, which is partially a reflection of having too little leverage within the organization (ie too many senior people doing junior level work), and partially the result of being a publicly-traded company that emphasizes EPS growth over sharing some of the wealth with the employees. Additionally, benefits for those that work at the SSC mostly mirror those given to baristas, which is nice from a PR standpoint, but ridiculous when you consider the drastic differential in education and experience. I have never received such terrible benefits or little vacation time as I did when I arrived at Starbucks. Furthermore, there is no benefit to being a high performer at Starbucks. The difference in pay between your best performer and your average performer is, at most, 2% per year, given that equity and bonus are not indexed to individual performance. Senior leadership is largely disconnected from the general populace, both physically and mentally. Senior leaders tend to shy away from explaining the rationale for most decisions, and expect employees to follow suit. Senior leaders also fail to empower the organization; I've heard repeatedly from individuals at the director and VP level that they 'can't make decisions', and if you want to learn how to run a business , 'starbucks isnt for you'. The myth of Howard Schultz is alive and well within the company, although most insiders know the truth. Howard never went away when Jim Donald was CEO - Howard was just as involved as he is today. Yet, Howard trumpets the myth of his triumphant return constantly, as though he was the savior of Starbucks. His lack of hubris is impressive, and his treatment of other employees is outright sad. I have seen him yell at countless employees, bringing them to tears and undermining their authority (unjustly) at the drop of a hat. While Howard is an incredible businessman, he is a dictator at heart, and one that poisons the culture of what could be a fantastic organization.

    Advice to Management

    Four pieces of advice: 1) Bring back entry-level roles. We should be stretching as individuals and learning about the skill-set for the job above us rather than trying to cover the holes left by the 2008 layoffs. 2) Create a culture that rewards performance. There is zero incentive to outperform at Starbucks - no meaningful merit increases, and no personal development programs. Your top performers have many, many options outside of the company... please stop assuming they should put up with subpar pay and rewards just because they work for the magical 'Starbucks'. 3) Senior leadership should provide transparency, and have honest, straightforward conversations with employees. 4) Howard needs to stop 'running' the company, and start 'leading' it. Leaders do not micromanage every aspect of a business. At some point, Howard will retire, and we will have an organization used to not making any decisions. This doesn't spell sustainable success for Starbucks.


  2. Starbucks is O.K.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Naperville, IL
    Former Employee - Barista in Naperville, IL

    I worked at Starbucks part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Get a raise every 6 months, flexible hours, free drinks.

    Cons

    Opens very early, get wet all of the time, leave smelling like coffee, cleaning the bathroom.


There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

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