4471 Employee Reviews (View Most Recent)

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1 person found this helpful  

Great co-workers, infuriating customers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Barista  in  Summit, NJ
Former Employee - Barista in Summit, NJ

I worked at Starbucks part-time for less than a year

Pros

The product (coffee) is both high quality and interesting, and Starbucks has frequent paid training sessions to learn more about it.

"Baristas" get treated with more dignity and respect than most other food service jobs.

All employees get healthcare and a 401(k), very rare for low-level jobs.

Cons

Like any customer service job, the customers are the worst part. Starbucks trains its regulars to feel comfortable ordering any and every possible variation to their drinks, and customers abuse this privilege. You will frequently receive orders like a "venti soy vanilla chai, 2 pumps vanilla, 3 and-a-half pumps chai, 190 degrees, light foam, with cinnamon topping", and the customer will demand the whole thing remade if anything is slightly off. Unlike other stores, at Starbucks you are expected to obey the customer's every whim, no matter how ridiculous.

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Starbucks

  1. 1 person found this helpful  

    Cares about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Clifton Park, NY
    Former Employee - Barista in Clifton Park, NY

    I worked at Starbucks part-time for more than 3 years

    Pros

    Flexible hours, great benefits, good training schedule to get you acclimated to the products

    Cons

    Noticeable commericialization, looses that small/cozy feeling

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Blood, Sweat, and Laughing Tears

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Lone Tree, CO
    Current Employee - Barista in Lone Tree, CO

    I have been working at Starbucks full-time for more than 5 years

    Pros

    Great people, great environment overall a good company to work for. Good development of employees. Feedback given both informally and formally in the form of six month reviews. Gives you are chance to know what areas you are doing well in and which areas to improve.

    Cons

    Understaffed. Calling in sick is basically non existent when you are a barista and especially if you are a shift supervisor. Dealing with difficult customers is a given because you are controlling their caffeine intake for the morning but you can develop some lasting friendships and good connections with both co-workers and customers

    Recommends
    Neutral Outlook
    Approves of CEO
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