Starbucks

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4297 Employee Reviews (View Most Recent)

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  • Culture & Values
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  • Senior Management
  • Comp & Benefits
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1 person found this helpful  

Great co-workers, infuriating customers

Barista (Former Employee) Summit, NJ

ProsThe product (coffee) is both high quality and interesting, and Starbucks has frequent paid training sessions to learn more about it.

"Baristas" get treated with more dignity and respect than most other food service jobs.

All employees get healthcare and a 401(k), very rare for low-level jobs.

ConsLike any customer service job, the customers are the worst part. Starbucks trains its regulars to feel comfortable ordering any and every possible variation to their drinks, and customers abuse this privilege. You will frequently receive orders like a "venti soy vanilla chai, 2 pumps vanilla, 3 and-a-half pumps chai, 190 degrees, light foam, with cinnamon topping", and the customer will demand the whole thing remade if anything is slightly off. Unlike other stores, at Starbucks you are expected to obey the customer's every whim, no matter how ridiculous.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Cares about their employees

    Barista (Former Employee) Clifton Park, NY

    I worked at Starbucks part-time for more than 3 years


    Pros: Flexible hours, great benefits, good training schedule to get you… Cons: Noticeable commericialization, looses that small/cozy feeling Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Blood, Sweat, and Laughing Tears

    Barista (Current Employee) Lone Tree, CO

    I have been working at Starbucks full-time for more than 5 years


    Pros: Great people, great environment overall a good company to work for. Good development of employees. Feedback given both informally and formally in… Cons: Understaffed. Calling in sick is basically non existent when you are a barista and especially if you are a shift supervisor. Dealing with difficult… Yes, I would recommend this company to a friend More
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