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There are newer employer reviews for Starbucks

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The place for people people

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Shift Supervisor in Sacramento, CA
Former Employee - Shift Supervisor in Sacramento, CA

I worked at Starbucks part-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Coworkers, free coffee, benefits package (401k, medical, vision, dental, stock options).

Cons

Upper management, limited opportunity for advancement.

Advice to Management

Promote from within. There is nothing more infuriating than having an outside hire that cant effectively run a shift, remember drink recipes, or man the espresso bar during peak business hours. I know several quality employees who left due to empty promises of promotion, only to see externals brought in as management.

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  1. Sucks the life out of you. no growth opportunities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in San Jose, CA
    Current Employee - Barista in San Jose, CA

    I have been working at Starbucks part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good team environment, good skills learned in multitasking

    Cons

    pay, management, growth opportunities, hours.

    Advice to Management

    restructure management is incompetent,


  2. Helpful (5)

    Tough on outside hires, tough on older employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Manager in Framingham, MA
    Current Employee - Shift Manager in Framingham, MA

    I have been working at Starbucks full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hugely successful company, always busy, the ballsiest CEO around, all-you-can-drink free tasty beverages, relatively easy and quick to move up in the company. Also, The Bux is everywhere, so if you want to transfer to Mumbai, there's probably 80 stores there.

    Cons

    Coming into Starbucks to be a Shift Manager (known as Shift Supervisor everywhere but in MA), as an outside hire with tons of general business, customer service and management experience, but no barista or food experience, has been very challenging. First, the baristas resent having to help train someone who they know is just going to turn around and start telling them what to do when they finish the training. And second, your fellow (homegrown) Shift Managers resent you landing the same job as them without "paying your dues" as a barista for a few years. This adds up to a pretty challenging and frustrating environment. You may even find yourself being trained by a barista who applied for and was rejected for the Shift Manager position that YOU got. Needless to say, that creates tension.

         It's also tough on older employees (definitely for anyone over 40, maybe for those over 30 as well). The large majority of the people you'll be managing are between 20 and 25 years old, and for many of them the only job they've ever had is as a Starbucks barista. This means that, in a lot of cases, employees who have no idea how to act in a professional environment. I guess that every generation thinks that the 'young kids' are rude, but it many cases the culture gap is HUGE. I don't know why it is, but Starbucks seems to be stocked with young employees displaying the sarcastic, in-your-face, snarky, in-my-opinion rude attitude that seems pervasive in today's young people. Obviously, this creates a big challenge in the areas of customer service and relations between colleagues.

         None of these issues should necessarily keep you from accepting a job at The Bux, but they are issues that both older potential hires and outside hires should be aware of and consider carefully.

    Advice to Management

    If you are going to aggressively recruit talented managers from outside the company, follow your own standards and "set them up for success". Find a way to assimilate and train them that doesn't inevitably create in-store tension.


There are newer employer reviews for Starbucks
There are newer employer reviews for Starbucks

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