There are newer employer reviews for Starbucks

Helpful (2)

Can't beat it for flexible hours and full benefits.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Shift Supervisor in Providence, RI
Former Employee - Shift Supervisor in Providence, RI

I worked at Starbucks

Recommends
Approves of CEO
Recommends
Approves of CEO

Pros

Starbucks gives full benefits for part-time work, which is awesome. You generally have some flexibility in your hours up until the schedule is set the week beforehand, making this a perfect job for students and artists who need health insurance but need to not be in the office 9-5 every day.

Cons

You end up working weird shifts -- sometimes until 1 am to close, sometimes arriving at 4:30 am to open. And someone has to work the holidays, so be prepared to negotiate with your co-workers for your favorites.

Advice to Management

I know Starbucks is at the center of your life, but for most employees, it isn't. They can still take pride in their work, so don't be offended or disheartened when other things take priority.

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  1. Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Barista in Richardson, TX
    Current Employee - Barista in Richardson, TX

    I have been working at Starbucks

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    good job but tough to exceed

    Cons

    hours are much too long

    Advice to Management

    pay attention

  2. Helpful (10)

    Used to be a GREAT company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director Information Systems in Seattle, WA
    Current Employee - Director Information Systems in Seattle, WA

    I have been working at Starbucks

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good performance, bonus and stock package at the Director level
    Free pound of coffee every week and 30% discounts on all products in stores
    Great kitchens at the HQ stocked with nearly every beverage Starbucks makes

    Cons

    The company (with Howard's full knowledge and approval) spent years recklessly building stores with nothing but "gut feel" to guide decisions. When the economy went bust, they continued to build build build. It wasn't until 2009 that they laid people off from Store Development. Howard blamed all of the long time senior executives and fired or pushed ALL but one of them out of the company, along with hundreds of smart, talented, long time employees. The company is now full of cronies that managed to hang on to their positions by agreeing to programs conceived by Howard over a weekend and that lost millions more for the company.
    IT is totally dysfunctional: projects with real ROI are shelved unless you spend an entire year politicking to get 30 signatures just to start working on defining the project. Projects with the strongest, hardest business case that you've ever seen are shut down simply due to a accounting or process technicality. IT processes are constantly changing and none of them are documented. When you think you have figured out a process, it will get changed the next time you try to get a project approved. Change itself is not a problem, if it actually made sense or there was some business value to it, but most of the changes are arbitrary and punitive.
    Many of the new leadership positions tend to be filled with inexperienced and unskilled cast offs from other companies. If you like working for someone who you will never learn anything from, this is the place for you.
    Corporate Social Responsibility would be great if was actually backed up with real business value. There seem to be pet projects from Howard that sound great on the surface and make everyone "feel good", but have no real proof that they conserve resources; these projects tend to get all the money and attention, while real projects with strong business cases, get caught up in an endless bureaucratic, ever changing process loop.

    Advice to Management

    Starbucks used to be an incredible place to work because you treated employees so well. Now, firing (not lay offs) and disrespect are part of the culture, making Starbucks just like every other big mega company. Make decisions based on data and not gut feel. Stop bringing on new employees that push long-time, talented employees out the door.

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