Starbucks

www.starbucks.com
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Great people, but disconnected middle management

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Store Designer in Seattle, WA
Former Employee - Store Designer in Seattle, WA

I worked at Starbucks full-time (more than 3 years)

Pros

Great co-workers, overall ethical company, free coffee

Cons

very top heavy in management; company 'manages up' in that they dont engage those who do the actual work and ask them what they need to do their jobs, lack of resources to do day to day job, lack of transparency in management, no clear direction or overall vision for the company, management by fear doesnt allow for employees to speak their voice, does not empower individual employees, very little room to move up in company, many director levels and above have such huge egos that this really effects the day to day business, pay isnt competitive in Seattle

Advice to ManagementAdvice

You need to re-evaluate the amount of director/vp heads you have and re-allocate those resources to those doing the actual work. Put qualified people in positions of leadership. Develop a stronger corporate culture and establish ways of doing business (look to Amazon on this one), compensate employees better (Starbucks is at the bottom of compensation for companies in Seattle). Have better HR department (issues of sexual harassment went un-resolved do to upper management not wanting to admit they made bad hiring decisions).

Doesn't Recommend
Neutral Outlook
No opinion of CEO

5310 Other Employee Reviews for Starbucks (View Most Recent)

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  1.  

    Great Benefits long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Starbucks Store Manager in San Francisco, CA
    Current Employee - Starbucks Store Manager in San Francisco, CA

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Company has great benefits. Employees can choose to work a minimum of 20 hours per week to get the same benefits as a employee working 40 hours a week. Also, employees can have unlimited beverages and a free pound of coffee a week. Compensation depends on tenure and could be better.

    Cons

    Long hours and pressure to constantly meet changing goals. No clear concise goals because they change every promotion.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Really great customers and great staff...total disconnect between manager, DM, RM and their baristas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Starbucks

    Pros

    The training is fun, the staff was really helpful and I love the customers!

    Cons

    As a shift supervisor you are basically an assistant manager without the pay. You train and hold baristas accountable as well as do inventories, receive product and conduct counts. You are never allowed to work even a minute of overtime and if you want a full time schedule you must be willing to deviate from your home store and drive to other locations at sometimes a days notice. I also work in a city and there is no parking, so I have to pay. I pay 8-12$ per say depending on the parking lot and With the wage I have it pretty much cancels out a whole day of work.

    Advice to ManagementAdvice

    Pay the people who actually run your business the correct amount. The first raise is around .20 cents and is frankly insulting. Have conversations with your baristas and shift managers as to how to improve the store instead of just throwing out numbers to work on, allow us time to train and be trained on how to improve these action items.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Starbucks

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