640 Employee Reviews (View Most Recent)

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This company has the potential to be great!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - ECommunications Specialist  in  Austin, TX
Former Employee - ECommunications Specialist in Austin, TX

I worked at Starwood Hotels & Resorts full-time for less than a year

Pros

The hours are great for someone who is not a morning person or a student. The call center is nice as long as you mind your own business and keep conversations general. The company will allow anyone to move up, all you have to do is be there on time and ready to work.

Cons

The hourly pay is crap! The bonuses are a joke because the parameters you must meet to get the bonus are like juggling eggs.

Advice to ManagementAdvice

Most of the management is young and are looking to make a bonus check. The peer coaches and team leads do the real coaching and assisting individuals with progression.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Starwood Hotels & Resorts

  1.  

    This whole thing is a process.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent  in  Austin, TX
    Current Employee - Reservations Agent in Austin, TX

    I have been working at Starwood Hotels & Resorts full-time for less than a year

    Pros

    the discount if you can get the time off

    Cons

    this job comes before anything in your life.

    Advice to ManagementAdvice

    when you are new they are helpful but tthereafter they're always to busy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Talent  in  Oxon Hill, MD
    Former Employee - Front Desk Talent in Oxon Hill, MD

    I worked at Starwood Hotels & Resorts full-time for less than a year

    Pros

    The pay is pretty decent. It is a nice area to work (National Harbor) . If you provide great customer service the customer will sometimes mention you by name in online reviews provided by the company. You are given a monetary reward with each mention. It is a laid back atmosphere when there is down time (And there will be). It is also fairly possible to become a Talent Coach ( Supervisor) If you stay long enough and if upper management likes you (which they will if you are a good worker)

    Cons

    There will be times when you will be slammed with phone calls and people at the desk. In these situations you will not be able to provide everybody with prompt service. Some customers even seeing you being slammed will become unruly and nasty. You will also be on your feet all day.

    Advice to ManagementAdvice

    GET SOME CHAIRS FOR THE DESK!

    Recommends
    Negative Outlook
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