There are newer employer reviews for Starwood Hotels & Resorts

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  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Reservations Agent in Austin, TX
Current Employee - Reservations Agent in Austin, TX

I have been working at Starwood Hotels & Resorts full-time (less than a year)

Pros

the discount if you can get the time off

Cons

this job comes before anything in your life.

Advice to ManagementAdvice

when you are new they are helpful but tthereafter they're always to busy.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
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  1. Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Talent in Oxon Hill, MD
    Former Employee - Front Desk Talent in Oxon Hill, MD

    I worked at Starwood Hotels & Resorts full-time (less than a year)

    Pros

    The pay is pretty decent. It is a nice area to work (National Harbor) . If you provide great customer service the customer will sometimes mention you by name in online reviews provided by the company. You are given a monetary reward with each mention. It is a laid back atmosphere when there is down time (And there will be). It is also fairly possible to become a Talent Coach ( Supervisor) If you stay long enough and if upper management likes you (which they will if you are a good worker)

    Cons

    There will be times when you will be slammed with phone calls and people at the desk. In these situations you will not be able to provide everybody with prompt service. Some customers even seeing you being slammed will become unruly and nasty. You will also be on your feet all day.

    Advice to ManagementAdvice

    GET SOME CHAIRS FOR THE DESK!

    Recommends
    Negative Outlook
  2. Concierge Maui, HI

    Former Employee - Concierge in Lahaina, HI
    Former Employee - Concierge in Lahaina, HI

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Health and Starwood Hotel Benefits
    EnjoyableTeam of Coworkers

    Cons

    Competitive work atmosphere with underpaid compensation

There are newer employer reviews for Starwood Hotels & Resorts

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