Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com
There are newer employer reviews for Starwood Hotels & Resorts

 

Well taken care of in all aspects

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Server in Dana Point, CA
Current Employee - Server in Dana Point, CA

I have been working at Starwood Hotels & Resorts part-time (more than an year)

Pros

Great benefits, discounts and tips. Flexible hours for college students

Cons

Required to work holidays and no benefits for seasonal or PT employees

Advice to ManagementAdvice

Better brand training and communication

Recommends
Positive Outlook
Approves of CEO

696 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Concierge in Paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge Specialist in Kaanapali Landing, HI
    Former Employee - Concierge Specialist in Kaanapali Landing, HI

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

    Cons

    You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

    Advice to ManagementAdvice

    Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.

    Recommends
    No opinion of CEO
  2. 3 people found this helpful  

    Very, very corporate with unfriendly, passive-aggressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Design in New York, NY
    Former Employee - Brand Design in New York, NY

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    - Compensation was decent, and the hotel stay perk was nice.

    Cons

    - Strained and sometimes contentious relationships between teams
    - Cloistered/siloed work environment with very little collaboration
    - Politically charged work atmosphere that frowns upon open communication
    - Poor relationships among senior leadership; low intensity conflicts between them definitely carried down to the team levels
    - Some (not all) senior-level colleagues succeed by playing the blame game; more than once I saw coworkers get thrown under the bus for their mistakes
    - Lack of clear vision/direction; brand-mandated projects seem to materialize out of thin air with little basis in overall brand strategy, which amounted to a waste of money on already limited budgets
    - One-way workflow from brand to design that discouraged real innovation or new ideas; more than once I was instructed to "give [brand] what they asked for."
    - Huge corporate environment in love with its own corporate procedures
    - Very poor on-boarding process for new hires

    Advice for applicants/candidates: keep your options open; learn what you can and move on to something else if you want to stay relevant in your profession

    Advice to ManagementAdvice

    -Stop saying you're "innovative" and "world class" and start being those things.
    - Break out of the straightjacket of corporate process once in a while and let your people truly explore new ideas
    - Stop letting senior execs hold teams hostage to their personal agendas
    - Management is not the same thing as leadership; management should lead by example, and inspire teams to succeed

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Starwood Hotels & Resorts

Work at Starwood Hotels & Resorts? Share Your Experiences

Starwood Hotels & Resorts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.