There are newer employer reviews for Starwood Hotels & Resorts
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Helpful (4)

There are jems at this company, but senior managers need to be invested in developing their people

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Stamford, CT
Former Employee - Anonymous Employee in Stamford, CT

I worked at Starwood Hotels & Resorts full-time (More than a year)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

the obvious: good hotel perks, fun brand to work with, people generally with a great sense of humor

the not-so obvious: most people in the stamford office HQs are ambitious, helpful and good-natured people. but even still, they are unhappy with their work lives and stressed out by their co-workers because of a constant need to please the senior managers. senior managers rightfully should have high expectations of their associates, but should equally reward good work with productive feedback and training. the latter is often missing.

Cons

- inadequate on-boarding for new hires across the board. you really have to fish for information and learn to seek out resources on your own.
- i can only speak anecdotally about my own group and a few others that i've heard about. but while there are proceses in place for "360-type" formal reviews, career development, coaching, etc., i've found that there is not enough emphasis placed on making sure that senior managers actually take the critical feedback provided by their associates and follow-through on making improvements.
- commuting is very difficult for nyc residents. if you want to keep nyc talent, you have to work on improving the shuttle schedule / allowing for more work flexibility

Advice to Management

make it a real, financially-incentivized (if necessary) part of your "Big 5" goals to develop your people. they will be happier and more productive, and you will see the results in their work.

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  1. Most understaffed, stressful, overworked and under appreciated department!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent in San Diego, CA
    Current Employee - Guest Services Agent in San Diego, CA

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Hotel location, room discounts and coworkers

    Cons

    department overloaded with duties, understaffed, and very, very under appreciated and under paid. Along with your w-2 human resources actually handed every employee a special form stating we were so under paid that we might all be eligible for food assistance or rent assistance from the governement. The audacity!

    Advice to Management

    Not only to management but to corporate and gm, department very under appreciated and overlooked although almost daily were told we were the heart of the hotel! Are you kidding the heart of the hotel? Yet treated like the bum of the hotel!

  2. Well taken care of in all aspects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Dana Point, CA
    Current Employee - Server in Dana Point, CA

    I have been working at Starwood Hotels & Resorts part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, discounts and tips. Flexible hours for college students

    Cons

    Required to work holidays and no benefits for seasonal or PT employees

    Advice to Management

    Better brand training and communication

There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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