Starwood Hotels & Resorts

www.starwoodhotels.com
There are newer employer reviews for Starwood Hotels & Resorts

2 people found this helpful  

Concierge in Paradise

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Concierge Specialist in Kaanapali Landing, HI
Former Employee - Concierge Specialist in Kaanapali Landing, HI

I worked at Starwood Hotels & Resorts full-time (less than a year)

Pros

Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

Cons

You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

Advice to ManagementAdvice

Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.

Recommends
No opinion of CEO

713 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

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  1. 3 people found this helpful  

    Very, very corporate with unfriendly, passive-aggressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Design in New York, NY
    Former Employee - Brand Design in New York, NY

    I worked at Starwood Hotels & Resorts full-time (less than a year)

    Pros

    - Compensation was decent, and the hotel stay perk was nice.

    Cons

    - Strained and sometimes contentious relationships between teams
    - Cloistered/siloed work environment with very little collaboration
    - Politically charged work atmosphere that frowns upon open communication
    - Poor relationships among senior leadership; low intensity conflicts between them definitely carried down to the team levels
    - Some (not all) senior-level colleagues succeed by playing the blame game; more than once I saw coworkers get thrown under the bus for their mistakes
    - Lack of clear vision/direction; brand-mandated projects seem to materialize out of thin air with little basis in overall brand strategy, which amounted to a waste of money on already limited budgets
    - One-way workflow from brand to design that discouraged real innovation or new ideas; more than once I was instructed to "give [brand] what they asked for."
    - Huge corporate environment in love with its own corporate procedures
    - Very poor on-boarding process for new hires

    Advice for applicants/candidates: keep your options open; learn what you can and move on to something else if you want to stay relevant in your profession

    Advice to ManagementAdvice

    -Stop saying you're "innovative" and "world class" and start being those things.
    - Break out of the straightjacket of corporate process once in a while and let your people truly explore new ideas
    - Stop letting senior execs hold teams hostage to their personal agendas
    - Management is not the same thing as leadership; management should lead by example, and inspire teams to succeed

    Doesn't Recommend
    No opinion of CEO
  2.  

    The Ballantyne Hotel, Charlotte. Nice reputation, but very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Starwood Hotels & Resorts full-time

    Pros

    The Ballantyne Hotel has a good reputation in the community, good benefits and is a good place to have on your resume

    Cons

    Four star in the front of the house, 2 star in the back. Cheap equipment, poorly organized.

    Advice to ManagementAdvice

    Stop being so cheap. Equipment for catering functions and brunches were bought from local party stores and rigged up make it work. Pots and pans in the kitchen were so thin and cheap you could bend them in half with your bare hands. The catering department was so unorganized and bent over backwards to allow so many last minute requests that a 1 - 1-1/2 hour daily meeting was required to keep up with all of the changes. Every other place I have worked had a once a week meeting for this purpose. A high level manager once said in a meeting that he was proud of the fact that no one who had ever been let go from this hotel had ever been able to collect unemployment. His method? Always include one area in their annual review that said that they needed room for improvement. Then, if he wanted to let them go, he would find something minor that they did wrong, write them up for that, and then say that they hadn't improved in that one area. A year after saying that, at least three of the people in the room had been let go, with no explanation as to what had happened. They were there one day and gone the next. Nice. Also, the more you worked, the more they expected you to work. Don't expect to get the work/life balance that they promote in their literature.

    Doesn't Recommend
    Neutral Outlook
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