Starwood Hotels & Resorts

  www.starwoodhotels.com
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Good benefits, horrible job.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Reservations Agent  in  Austin, TX
Former Employee - Reservations Agent in Austin, TX

Pros

After 3 months of employment, they offer full benefits (medical, dental, vision, vacation, PTO, 401K, stock sharing, etc).

Cons

The job itself is horrible, especially if you have a college education. The duties are inane, and there is a lot of stress to meet your quota for reservations.

Advice to ManagementAdvice

Change the way supervisors talk to the associates; if it's "coaching," make it more of a coaching session rather than a parent lecturing a child, which is what it felt like.

Doesn't Recommend
Positive Outlook
No opinion of CEO

Other reviews for Starwood Hotels & Resorts

  1. 3 people found this helpful  

    Very, very corporate with unfriendly, passive-aggressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Design  in  New York, NY
    Former Employee - Brand Design in New York, NY

    Pros

    - Compensation was decent, and the hotel stay perk was nice.

    Cons

    - Strained and sometimes contentious relationships between teams
    - Cloistered/siloed work environment with very little collaboration
    - Politically charged work atmosphere that frowns upon open communication
    - Poor relationships among senior leadership; low intensity conflicts between them definitely carried down to the team levels
    - Some (not all) senior-level colleagues succeed by playing the blame game; more than once I saw coworkers get thrown under the bus for their mistakes
    - Lack of clear vision/direction; brand-mandated projects seem to materialize out of thin air with little basis in overall brand strategy, which amounted to a waste of money on already limited budgets
    - One-way workflow from brand to design that discouraged real innovation or new ideas; more than once I was instructed to "give [brand] what they asked for."
    - Huge corporate environment in love with its own corporate procedures
    - Very poor on-boarding process for new hires

    Advice for applicants/candidates: keep your options open; learn what you can and move on to something else if you want to stay relevant in your profession

    Advice to ManagementAdvice

    -Stop saying you're "innovative" and "world class" and start being those things.
    - Break out of the straightjacket of corporate process once in a while and let your people truly explore new ideas
    - Stop letting senior execs hold teams hostage to their personal agendas
    - Management is not the same thing as leadership; management should lead by example, and inspire teams to succeed

    Doesn't Recommend
    No opinion of CEO
  2.  

    The Ballantyne Hotel, Charlotte. Nice reputation, but very unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    Pros

    The Ballantyne Hotel has a good reputation in the community, good benefits and is a good place to have on your resume

    Cons

    Four star in the front of the house, 2 star in the back. Cheap equipment, poorly organized.

    Advice to ManagementAdvice

    Stop being so cheap. Equipment for catering functions and brunches were bought from local party stores and rigged up make it work. Pots and pans in the kitchen were so thin and cheap you could bend them in half with your bare hands. The catering department was so unorganized and bent over backwards to allow so many last minute requests that a 1 - 1-1/2 hour daily meeting was required to keep up with all of the changes. Every other place I have worked had a once a week meeting for this purpose. A high level manager once said in a meeting that he was proud of the fact that no one who had ever been let go from this hotel had ever been able to collect unemployment. His method? Always include one area in their annual review that said that they needed room for improvement. Then, if he wanted to let them go, he would find something minor that they did wrong, write them up for that, and then say that they hadn't improved in that one area. A year after saying that, at least three of the people in the room had been let go, with no explanation as to what had happened. They were there one day and gone the next. Nice. Also, the more you worked, the more they expected you to work. Don't expect to get the work/life balance that they promote in their literature.

    Doesn't Recommend
    Neutral Outlook
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