There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

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Helpful (1)

Enriching

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Analyst in Stamford, CT
Current Employee - Analyst in Stamford, CT

I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

The company is in the Upper, Up Scale segment. We have fabulous properties around the world to provide solutions for our customers. You have the ability to travel and can experience many different career goals, if desired, both domestically and internationally. We are able to provide experiences to our customers like no company in our industry. Great work environment. Colleagues that are engaged and happy to be here.

Cons

At times, change happens and it is not always positive. Opportunities to learn from others is not always available.

Advice to Management

listen to employees and drive change that affects everyone

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  1. Most understaffed, stressful, overworked and under appreciated department!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in San Diego, CA
    Current Employee - Guest Services Agent in San Diego, CA

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Hotel location, room discounts and coworkers

    Cons

    department overloaded with duties, understaffed, and very, very under appreciated and under paid. Along with your w-2 human resources actually handed every employee a special form stating we were so under paid that we might all be eligible for food assistance or rent assistance from the governement. The audacity!

    Advice to Management

    Not only to management but to corporate and gm, department very under appreciated and overlooked although almost daily were told we were the heart of the hotel! Are you kidding the heart of the hotel? Yet treated like the bum of the hotel!


  2. Helpful (2)

    Concierge in Paradise

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Specialist in Kaanapali Landing, HI
    Former Employee - Concierge Specialist in Kaanapali Landing, HI

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Wonderful to assist visitors with activities, directions, dinner reservations and share my stories about the island, and get good feedback about recommendations given. The training program is centered on selling timeshare pitches to the guests. You must already know how to be a concierge. Training is intense and well-organized. Computer skills are a must.

    Cons

    You must swallow the kool-aid and believe that time-share ownership is the best thing since sliced bread. You must be able to accept rejection, you must be able to accept that management will change the rules and the pricing structure to benefit the corporation to meet their sales figures regularly despite what you think is fair. You must be able to handle the stress of not making your sales figures. You must be able to realize some things are out of your control. (The guests ability to choose differently or say no, cancel appointments or not show up) all of which affect your numbers. This is a high employee-turnover position. You must be able to be positive at all times despite personal stress or hardships. Your goals may be related to sales figures which has nothing to do with you getting people into the presentation. You will have no control over who buys and does not buy, yet your commission and future employment rests on it.

    Advice to Management

    Don't work so hard you make yourself sick, or neglect your family. Its not all for money. There is no glory in what you do. There are only free or reduced price hotel rooms, a shorter vacation than you'd like, and more pressured sales goals when you return.


There are newer employer reviews for Starwood Hotels & Resorts
There are newer employer reviews for Starwood Hotels & Resorts

See Most Recent

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