Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com
There are newer employer reviews for Starwood Hotels & Resorts

 

Marketing

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Starwood Hotels & Resorts

Pros

Excellent name on your CV and cool and innovative company to work with

Cons

Small office in Munich, Germany

Advice to ManagementAdvice

-

685 Other Employee Reviews for Starwood Hotels & Resorts (View Most Recent)

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  1. 1 person found this helpful  

    Sales will drive you insane slowly but surely, try to advance as quick as you can...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales & Service Associate
    Former Employee - Sales & Service Associate

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    -Good name to have on your CV/Resume.
    -Colleagues are fantastic.
    -Decent salary.
    -Advancement is possible.

    Cons

    -You're monitored all the time, they have zero confidence in you.
    -If you make a mistake, no matter how small, they're on your back about it straight away, even if it technically wasn't your fault (system errors, of which there are a lot, etc...) but they still use you as someone to place all the blame on; You are truly bottom of the ladder.
    -If you do something well it's practically ignored; Very very little praise from management unless a guest goes out of their way to say something about you.
    -You feel very dis-empowered, essentially all you do is take the abuse from callers and pass it on to the hotel/another department. There is very little you can do yourself to help the caller so you feel like the customer service you are providing is very bad. If you do try to go out of your way to help a guest you usually just get into trouble with management rather than receive praise.
    -There is a huge amount of favoritism going on; some supervisors are absolutely corrupt.
    -It does depend on which team you work for, but in general it's very hard to get vacation time.
    -The shifts are mentally draining, you end up have almost no personal or social life.
    -Apart from the two 10 minute breaks and the 40 minute lunch (unpaid) you have to be at your phone for your entire 8.5 hour shift, if you need to use the bathroom you are allowed 4 minutes a day. Apart from that you are "chained" to a desk (not even your own desk, no one has their own desk) via your headset.

    Advice to ManagementAdvice

    Treat your Sales & Service agents better in general.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    nil

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    good learning place.
    great brand names

    Cons

    the top management of the hotel was not well selected.

There are newer employer reviews for Starwood Hotels & Resorts

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