50 Employee Reviews (View Most Recent)

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Comfortable Call Center Environment, Good Supervisors, Great Company -- Volatile Industry

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales Representative, Owner Referral Call Center  in  Orlando, FL
Former Employee - Sales Representative, Owner Referral Call Center in Orlando, FL

I worked at Starwood Vacation full-time for more than a year

Pros

Great people with whom to work. Relaxed but motivating atmosphere. Supervisors friendly, helpful, knowledgeable. Great hours. Great perks from promotions partners (many of Orlando's largest parks). Great brand and sales training. Fun environment. Management very willing to help with your career steps within the company.

Cons

Quality of owner/owner referral sales leads was limited (often noticed recycled leads -- contacts we'd already pitched a few weeks ago). Best quality (easiest sale) leads went to most experienced call center sales reps, so it's very hard to "get out of a sales rut." Job security also very dependent on the economy -- very volatile -- as travel is always one of the first things to be eliminated from a household's budget. Can work harder than anyone else but still not see fruits of your labor in pay.

Advice to ManagementAdvice

Have empathy toward genuinely hard-working sales reps in a tough, down-economy travel landscape by means of less strict written/verbal warning policies surrounding set quotas. That pressure is dispiriting.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Starwood Vacation

  1.  

    Great place to work and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing/Opc  in  Orlando, FL
    Current Employee - Marketing/Opc in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    Fair, professional, management is understanding

    Cons

    Lots of standing. Long hours and post-work driving

    Advice to ManagementAdvice

    Keep doing what you're doing. Try to see big picture even more

    Recommends
  2.  

    It's who you know, not what you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Starwood Vacation

    Pros

    Overall, the company promotes unity and communication.

    Cons

    If you fall into the wrong department and management doesn't like necessarily your style and it doesn't fit in with the "clique" style, you become an outcast. Regardless of how your department's performance has improved year over year.

    Advice to ManagementAdvice

    Not good with change, the mentality a majority of times is "if its not broken dont fix it", my mentality is " it might not be broken but it can become better", very resistant if Sr. Leadership has been there 15+ years.

    Approves of CEO
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