Starwood Vacation

  www.svocareers.com
  www.svocareers.com
There are newer employer reviews for Starwood Vacation

1 person found this helpful  

They will hire anyone and pay them minimum wage

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - VSC in Orlando, FL
Current Employee - VSC in Orlando, FL

I have been working at Starwood Vacation

Pros

nice friendly managers they will not bother you on your day off

Cons

They will and do hire anyone, telling you about all the money you can make. In reality its a numbers game but the numbers are just not there. This could be due in partial to the economy.
Pretty much they just need warm bodies to sit in the lobby of their hotels and perform customer service for minimum wage. Once you do get someone to go on tour, half the time they don't show up or there is a computer problem when you try too book the tour. This make it very hard to break commission.
They over hire and instead of firing you they just slowly wear you off the schedule. They have treated me as good as they can but I can see that all employees are expendable. No one makes money unless you have been working there forever because they give those pepole special shifts and a different selling system. I don't see how anyone can survive unless you want to get paid part time money for full-time work.
Also - they change things every couple of weeks and dont really tell anyone.

Advice to ManagementAdvice

Pull out of the dead locations and shorted the team so at least some people can earn a living. Also, pay more attention to who you hire

Doesn't Recommend
No opinion of CEO

55 Other Employee Reviews for Starwood Vacation (View Most Recent)

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  1. 1 person found this helpful  

    Excellent company with amazing employee base that seem to carry the company without executive leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Regional Manager, IT Operations in San Bernardino, CA
    Current Employee - Regional Manager, IT Operations in San Bernardino, CA

    I have been working at Starwood Vacation

    Pros

    Flexibility in work-life balance, travel, and wonderful people to serve and work around.

    Cons

    Senior and executive management has been lacking in direction since the loss of its CEO in 2006. Senior IT management has been with the company for more than 20 years. The lack of diversity in experience has made them very myopic with respect to business decisions.

    Advice to ManagementAdvice

    They absolutely MUST bring in new, fresh and capable talent from the outside to run Information Technology. This view seems to be shared amongst all of my coworkers.

    Disapproves of CEO
  2. 1 person found this helpful  

    Is the old Vistana / SVO dead? Maybe. Maybe not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager in Orlando, FL
    Former Employee - Manager in Orlando, FL

    I worked at Starwood Vacation

    Pros

    SVO still has the small company feel. The culture of innovation is still alive, as is an attitude that trying and failing uniquely is OK.

    Cons

    Insular management with an "old boys" network. Creeping culture from Starwood Hotels and Resorts. The short term financial view rules everything. The timeshare industry is still based on persuasive sales culture and honesty and integrity can suffer. The medical benefits are getting worse every year with no end in sight. Pay is at the bottom of the scale, and the management team thinks they know better than the rest of the industry.

    Advice to ManagementAdvice

    Be transparent. Communicate to the employees. Be visible and interact with the employees. Do all that you can to support the feeling that SVO is not being swallowed by Starwood Hotels and will be just another department. Find a way to improve benefits- that will improve morale.

    No opinion of CEO
There are newer employer reviews for Starwood Vacation

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