There are newer employer reviews for State Farm
There are newer employer reviews for State Farm

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Helpful (2)

You get here and you stay here

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bloomington, IL
Current Employee - Customer Service Representative in Bloomington, IL

I have been working at State Farm full-time (More than 3 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Job security is not an issue
Competitive salary
Part time jobs offer flexible schedules for students or those with a second job

Cons

"Getting your foot in the door" is not necessarily going to give you the opportunity to advance
Internal job postings are completely worthless
Big company and easy to get lost in the crowd
Tuition reimbursement program is poor

Advice to Management

Ask the people who actually do the job for feedback before you change something. Too often upper management throws a curve ball which makes the job more difficult and makes the issue more difficult for the customer.

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  1. Helpful (1)

    Amazing Job, Excellent Opportunity for Growth

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Response Center Representative in Jacksonville, FL
    Current Employee - Customer Response Center Representative in Jacksonville, FL

    I have been working at State Farm

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    As of right now i'm on a contract with a temp agency, but was notified i'm more than likely going to be picked up permanently from State Farm. It's a great job! From what I was briefed on, there is plenty of room for movement and growth, from Claims Rep, to ISR which is Internet Service and Support for statefarm.com, CCR which is catastrophe claims and even further, like an claims adjuster/inspector to agent. Awesome benefits, corporate discounts, etc....

    Cons

    None that I can think of just yet, other than maybe it could get repetitive for you but no call is the same.

  2. Helpful (4)

    Insurance giant losing touch with people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Bloomington, IL
    Former Employee - Manager in Bloomington, IL

    I worked at State Farm full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lots of opportunities to move within organization
    Big push for people to become salespeople
    Good benefits
    Financially strong company

    Cons

    Started as a family-oriented company with a nurturing environment. One of core values to 'develop people,' which is really just lip service. When it comes time to help people grow and develop, people will always fall below the No. 1 State Farm priority of making a profit. They are trying to reinvent themselves to be more like Progressive, and are losing their core values in the process. It's become a dog-eat-dog, giant corporation. People are clamoring for survival, chewing each other up just to hang onto their own rung. Ethics and integrity have been thrown out the window.

There are newer employer reviews for State Farm
There are newer employer reviews for State Farm

See Most Recent

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