State Farm

  www.statefarm.com
  www.statefarm.com
There are newer employer reviews for State Farm

 

Too many changes

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Office Representative in Fort Worth, TX
Former Employee - Office Representative in Fort Worth, TX

I worked at State Farm full-time (more than 10 years)

Pros

Pay is pretty good and benefits are great.

Cons

Way too focused on sales and not about the customers these days. Good if you are an up and comer who's good with and enjoys the hard sell.

Advice to ManagementAdvice

Bring back some of the old-school "customer satisfaction is the most important thing" mentality.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

1798 Other Employee Reviews for State Farm (View Most Recent)

Sort: Rating Date
  1. 2 people found this helpful  

    Great experience to get your foot in the door, but very stressful environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor in Tulsa, OK
    Current Employee - Claims Processor in Tulsa, OK

    I have been working at State Farm full-time (more than an year)

    Pros

    Great benefits
    Allows great opportunity to build corporate environment competencies
    Coworkers are willing to help and open to feedback
    Great training for individuals with no insurance experience

    Cons

    Micro-managed environment
    High levels of stress dealing with customers expectations
    Call center with extremely high incoming call volume
    In order to advance, you must go above and beyond

    Advice to ManagementAdvice

    Focus more on rewarding and allowing hard workers opportunity for advancement. Starting salary is too low for type of work expected. Focus more on keeping pace with competitors as some internal operations can be improved

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor in Tulsa, OK
    Current Employee - Claims Processor in Tulsa, OK

    I have been working at State Farm full-time (more than an year)

    Pros

    - air conditioned building
    - they let you park near the building if your on late shift (management informed us this is a perk that not everyone gets to have)
    - great kool aid and robes

    Cons

    - micromanagement
    - if your in a department that is short staffed and their is a promotion available they will not look at you and go with an outside hire
    - lots of lip service

    Advice to ManagementAdvice

    State Farm is so far behind the times it is shocking, we're slow to adapt and the pricing of our policies is poorly done. Fix it. Also, how about you start valuing your employees?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for State Farm

Work at State Farm? Share Your Experiences

State Farm

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.