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Customer service rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Jacksonville, FL
Current Employee - Customer Service Representative in Jacksonville, FL

I have been working at State Farm full-time for more than a year

Pros

Flexible hours
Opportunity to move up

Cons

High turnover rate.
Back to back calls

Recommends
Approves of CEO

1617 Other Employee Reviews for State Farm (View Most Recent)

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  1.  

    Great atmosphere and Great Boss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing  in  Frisco, TX
    Current Employee - Marketing in Frisco, TX

    I have been working at State Farm part-time for less than a year

    Pros

    The boss was great. Very helpful and motivated us to perform our job proactively.

    Cons

    I don't have anything at the moment

    Advice to ManagementAdvice

    Give the interns a better plan and keep them moreaccountable

    Recommends
    Positive Outlook
  2.  

    Great Culture, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader  in  New York, NY
    Current Employee - Sales Leader in New York, NY

    I have been working at State Farm full-time for more than 8 years

    Pros

    In all my years i've never been in a meeting or conversation with anyone that they didn't say, "We are going to put the customer first!" The company has a culture of doing the right thing.

    Cons

    It is so big people can hide easily, especially managment who really doesn't know what to do but will never be fired.

    Advice to ManagementAdvice

    No one ever sees managment demoted or fired at State Farm for performance. That culture has to change if they want to remain #1. No one is fearful once they are promoted and most talk a great game and deliver 1/2 their ability!!

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for State Farm

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