There are newer employer reviews for State Farm

 

Agent Team Member

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Office Representative
Current Employee - Office Representative

I have been working at State Farm full-time for more than 5 years

Pros

Opportunity to learn about insurance and financial products, exposure to a variety of different types of people, get to help people in times of need.

Cons

As an agent team member you are the face of State Farm Insurance, you are the one selling their products and servicing their customers but yet you are not considered a State Farm employee you actually work for the agent. You get no recognition or respect from the coroporate company. Corporate show no interest in developing the careers of team members, all training is offered online, there is very little room to grow professionally, communication to various departments such as underwriting and payment plan is virtually immpossible with hold times of up to an hour sometimes just to ask a simple question.

Advice to ManagementAdvice

Give team members the respect they deserve. Offten times customers never even meet their agent, the agent's staff are the true faces of State Farm and are what keeps the company in business. It is the agent's staff that is the first point of contact for the customer, the team member give the customer advice about coverage, answers questions about bills and is the first person to talk to a customer when they have a claim or an issue. Use some of your billions in profit to hire more underwriters and service people so when a customer is upset and the agents office has to call to get clarification they won't have to stay on hold for an hour.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

1600 Other Employee Reviews for State Farm (View Most Recent)

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  1.  

    Claim Processor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Processor
    Former Employee - Claims Processor

    I worked at State Farm full-time for more than 10 years

    Pros

    Much work to be done, plenty of training, great work hours, pay is good, benefits good, overtime mandatory sometimes

    Cons

    Inconsistency in workflow, sometimes tend to be uncaring

    Advice to ManagementAdvice

    Managers need to be on the same page. Inconsistency even in the same office

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company..Get With A Great Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative  in  Pittsburgh, PA
    Current Employee - Account Representative in Pittsburgh, PA

    I have been working at State Farm full-time for more than a year

    Pros

    State Farm is a household name, therefore sales opportunites are boundless!!

    Cons

    Each Agents Office is Independent, therefore work hours, pay, and employee relations can vary depending on the Agent you Sign With

    Advice to ManagementAdvice

    Streamline communication between departments, Encourage Underwriting departments to help rather than her Office Staff...We are low men on the totem pole, but without us, you'd be nothing.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for State Farm

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