State Farm

  www.statefarm.com
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1542 Employee Reviews (View Most Recent)

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Great

Former Employee - Customer Service Assistant  in  Greeley, CO
Former Employee - Customer Service Assistant in Greeley, CO

Pros

I loved my 21 1/2 years with State Farm. Would love to still be working there

Cons

The company has changed. They claim it is still all about the customer, but they don't want you to take the time to help them. They would prefer that a customer be transferred 5 or 6 times than have the first person assist them.

Advice to ManagementAdvice

Consider the person, yes it is about numbers in the call center, but the numbers are not everything. Everything that was done to help me with my health issues was held against me. I worked very hard to try and get all of my call below the 5 minute limit, but couldn't. I didn't qualify for ADA protection so you labeled me as untrainable that is not a fair assessment. I was a hard working employee my customers were number one a priority in my opinion not a number.

Other reviews for State Farm

  1.  

    Great organization, salaries below industry average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Bloomington, IL
    Current Employee - Manager in Bloomington, IL

    Pros

    * Great people, managers, and senior level leaders
    * Starting to move toward work-from-home policies as needed
    * Good values-based organization
    * Financially sound

    Cons

    * Salary below average
    * Conservative when it comes to remote work policies

    Advice to ManagementAdvice

    Understand that talent drives organizations and there is a war for talent in the marketplace. Need to be more competitive on salary and work/life balance policies.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent experience with State Farm.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Bloomington, IL
    Current Employee - Systems Analyst in Bloomington, IL

    Pros

    Everything about the company is great.

    Cons

    have got nothing to complain about.

    Recommends
    Approves of CEO
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