Pros

Recent upturn in client focus due to market downturn. Overdue but the opportunity to start focusing on quality rather than 'ticking the boxes' is positive. Watch this space.

Cons

Fragmented departments. Seems a bit like mission impossible at times, unless a solution path to a problem is clearly defined they all seem to disavow all knowledge or ownership.
Over abundance of middle management & VPs -hampering effectiveness.

Advice to Senior Management

Slow down with the outsourcing! The middle management & VPs that are executing it are flying by the seat of their pants & not planning out the details. Keep the focus on the client & what they need, not just the SS bottom line.