Steak n Shake

  www.steaknshake.com
  www.steaknshake.com
There are newer employer reviews for Steak n Shake

 

General Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - General Manager
Former Employee - General Manager

I worked at Steak n Shake full-time (more than an year)

Pros

Great Pay, Benefits and Bonuses

Cons

Get fired with no warnings for their choices after braking your back & working extra hours for this company. Even when you have delivered great labor & food cost hours!

Advice to ManagementAdvice

Coach, develop & support your General Managers & allow them to have a say in who their support managers are! If they have begged you to replace a support manager do it! Don't refuse for 3 months then fire the General Manager for the Support Managers refusal to comply.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

350 Other Employee Reviews for Steak n Shake (View Most Recent)

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  1.  

    Run away.

    • Comp & Benefits
    Current Employee - Service Trainer
    Current Employee - Service Trainer

    I have been working at Steak n Shake full-time

    Pros

    The customers have been pretty awesome. If you get really good customers they'll tip we'll over 20 percent due to such low prices.

    Cons

    Oh there are so many let me count the ways.

    Customers who don't tip because they view the restaurant as fast food.

    No repercussions for no call/no shows or employees who are continually late.

    No support for servers. If you are short staffed you are expected to do your job and someone else's with no help and then are yelled at because you cant keep up with a 10 table section and the cash register and running side work.

    Managers are rude and demeaning. They can speak to you however they want in whatever tone of voice they want and if you bring the issue to your GM you'll be told that if there's another issue you both will get in trouble.

    You work long hours as an incredible pace and are expected to not only keep up with all your serving duties but to get things the kitchen needs as well.

    You will never get a thank you or job well done.

    Favorites are definitely played so servers who are incompetent are treated like gods while the good ones are expected to always pick up the slack.

    You will never get out on time. Forget about a life outside of this place because to them you don't have one.

    They have insane expectations. I cannot think of a single server who can always bus their tables within 60 seconds especially if their tables are turning every 30 minutes and they continually have 3-5 tables sat at the same time.

    Advice to ManagementAdvice

    Value your employees a little more. Thank yous and respect go a long way toward job satisfaction.

    Don't blanket yell at all of your staff. If one employee is having an issue speak to them about it because your good employees hear the yelling too and lose interest in working hard if the only reward they get is to be yelled at.

    Don't keep managers who are rude or demeaning and don't let a manager work who hasn't been fully trained as a manager. If someone started in the kitchen they need training in front of house service before they can understand how hard the job is.

     If your servers are laughing and chatting while they put dishes in the dish pit don't yell at them. It's probably the only chance they have had all day to let off some steam.

    Reevaluate the sections that are provided. Most of the floor plans look like they were done by someone on crack.

    Reevaluate the side work. Most of the side work is useless and gives some servers a heap of side work while others can walk out the door with having to do nothing.

    Give help to staff when employees have called in sick and they are running a packed restaurant with a wait at the door with 3 servers.

    Neutral Outlook
  2.  

    Glorified Burger Cook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Steak n Shake

    Pros

    Free Food, Fun People, Good Benefits

    Cons

    Poor Work/Life Balance, Too Stressful, Anyone can do the job

    Advice to ManagementAdvice

    Reduce the work hours of management and realize that you can't please every customer that comes in the building!

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Steak n Shake

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