Steak n Shake

www.steaknshake.com
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Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Steak n Shake full-time (more than 3 years)

Pros

Hours were flexable. 50 hours no more no less. good structure and training. easy menu. good policies

Cons

poor quality food, low paid employees, old management who is set in their ways. dirty stores. it's a classic American "dive"

Advice to ManagementAdvice

re-brand yourself...get rid of older restaurants and go with the signature style

Recommends
Negative Outlook
No opinion of CEO

361 Other Employee Reviews for Steak n Shake (View Most Recent)

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  1. 1 person found this helpful  

    Restaurant Manager whose best day was the day I left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager in Fort Worth, TX
    Former Employee - Restaurant Manager in Fort Worth, TX

    I worked at Steak n Shake full-time (more than an year)

    Pros

    Servers can make decent money if they are in a busy store, provided they actually get tipped as opposed to having the coupon groupies out.

    Cons

    Where to begin. The back of the house staff works very hard for not much more than minimum wage, the hourly workers max out at 9.25/hr regardless of how many years they have put in, unless they become trainers....then it might go as high as 9.75/hr.
       As a salaried manager, the only time you ever hear the words 50 hour work week is during the interview process....55-70 is the norm, and you get grief if you even try to leave at 50-52 hours. Overworked, below average salary compared to others in the industry, having to work doubles because the restaurant is open 24/7 and if anyone from the overnight calls out or just doesn't show up. the night manager has to stay because god forbid we miss the $120 in sales on a Monday from 12am-6am, absolutely the most ridiculous bonus structure one could imagine. The bonus structure is so half-assed that you could have great scores in every metric that is required, BUT if your TCT score (customer complaints per ten thousand) is over 2.0, kiss your bonus goodbye.
        The inventories every Tuesday are an absolute joke, getting e-mails every 4 hours warning about going over your hours for the day are the dumbest things possible. Here is a thought, why not actually work like a real restaurant, to hell with how many hours you use. Give your stores a labor goal as a percentage of sales and let them hit it. Don't worry about being 4 hours over during lunch on Monday. Micro-managing from above is the best way to run decent managers out of the company.
         As a salaried manager, you are usually on a back of the house position almost nightly, thereby not being able to manage effectively, but that doesn't matter.
          Coupons, coupons, coupons!!!!!! Maybe it might be nice NOT to consistently run the same coupons week after week after week, without giving it a rest. You have diminished a decent product by becoming the place where people can eat on the cheap. By issuing all of these coupons ALL WEEK EVERY WEEK AND KIDS EATING FREE ALL WEEKEND, you start to bring in a clientele that is not the best of tippers, are much more messy, and are not the most polite of people. Yes I know SnS is NOT a 5 star restaurant, however you don't have to dumb it down to the lowest common denominator of the population.

    Advice to ManagementAdvice

    I had 3 District Managers in less than 14 months. Maybe corporate should stop setting unrealistic bonus goals, allow the stores to function without all of the micro managing, ease off the coupons once in a while and 2 things will start to happen......you'll start to keep DM's and Managers, and you might see a turnaround in your stores......I won't hold my breath though.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sr. Leadership needs overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Steak n Shake full-time (more than 10 years)

    Pros

    Great co-workers, flexible schedule, nicely renovated offices

    Cons

    Terrible senior leadership. Lack of focus on US operations, attention is focused on expansion in Europe and Middle East, meanwhile US locations are going downhill fast. Cost saving measures always come at the expense of the employees. Sr. leaders take huge bonuses all the while taking benefits and compensation from employees.

    Advice to ManagementAdvice

    Segregation of duties and diversity lacking at the senior levels. No one should be Chairman, CEO and President of a publicly traded company. Focus on the locations in your own backyard, otherwise, your cash cow will quickly die off. Pay attention to what your mid-level managers tell you. You hired them for a reason, listen to them. Replace positions when employees leave. Expecting your skeletal crew to just keep picking up the workload of others is not productive or efficient and will end up costing you more in the end, because eventually, there won't be anyone left to keep the lights on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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