Steak n Shake

  www.steaknshake.com
  www.steaknshake.com
There are newer employer reviews for Steak n Shake

1 person found this helpful  

They will work you like a mule, but reward you if you are able to keep it all together for long enough before it implode

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - General Manager in Orlando, FL
Current Employee - General Manager in Orlando, FL

I have been working at Steak n Shake full-time (more than 3 years)

Pros

Competitive compensation and bonuses are very performance driven. Very large opportunity to grow.

Cons

Very limited training. Expectations are hit or miss with accuracy of delivery

Advice to ManagementAdvice

You are burning out your best people. Provide them more support and labor to manage the business.

Doesn't Recommend
Neutral Outlook
Approves of CEO

350 Other Employee Reviews for Steak n Shake (View Most Recent)

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  1.  

    Steak'nShit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Decatur, IL
    Former Employee - Server in Decatur, IL

    I worked at Steak n Shake full-time (more than 3 years)

    Pros

    Servers can make decent money working here if you are forced to work their "bar rush" shift. I could make about $100+ a night in tips on that shift. It was decent money and the work is really easy. Some of the managers are really nice.

    Cons

    You simply can't have a life and work at SteakNShit if you are good at your job. Once the management finds out you are a good hard worker they will give you the long undesirable shifts nobody else will work or simply can't because they can't handle it. They will make that your permanent schedule pretty much not even caring about if you like the shift or not. The management feels like you get no availability because working there you become their worker so they can give you whatever hours or shifts they want. So, don't apply here if you're a normal person with a life because you can't have one working there.

    Advice to ManagementAdvice

    Go into your small town stores. Eat the food they serve, and see if it is up to par for your standards. It most likely won't be, because this business has gone down hill. You care so much about making the money that you forget about the customers. When drive-thru times are more important than serving customers that go their to dine at a "restaurant" you have a problem. You put your numbers before the customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    The concept of this business is what brings it down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Steak n Shake part-time (less than an year)

    Pros

    1. Well Rounded Front of the House Experience
    It is a great place to start off because as a server, you are literally doing EVERYTHING. You are a cashier, hostess, busser, and, of course, an actual server. Often times you might have to make your own shakes or food. If anyone was smart, they could use this experience and elaborate in an interview.

    2. The Tips
    Also as a server you will usually make anywhere from $10 - $20 a hour with tips. Some nights will be bad, but for someone needing to just make some money it's better than working a similar job at minimum wage. So with someone with little experience you can probably get hired here and make decent money.

    Cons

    1. Management
    MANAGEMENT is TERRIBLE. The assistant manager, who quit, was very temperamental and always yelling for no particular reason. She was very unprofessional and racked up CUSTOMER complaints because she would throw receipts at them and just have a bad attitude. Working with her felt degraded. The general manager would be hard to communicate with and when he said he would do something, he would forget. If you wanted to even ask a few days off it was expected you would have to ask or notify multiple times just to make sure it would get done. We were ALWAYS out of something, sometimes essential things like receipt paper or ice cream. I have not come across any good, hard working, or professional managers here.

    2. The Work
    I said in my pros that having so many roles is good for experience...but on the job, it can be a hassle if it's busy. Sometimes I have been the only server or one of two...and maybe that's okay when it is slow but if it gets a little busy then everyone is in the weeds. In that case, there is not really a team quality enforced or idealized here so only some coworkers will help you out. If your whole table orders shakes and you have to make them? It is a NIGHTMARE. Especially if you have over five tables. Shakes here take TIME and when you are making them as a server, you basically are put in a situation to ignore your customers. They really need to have someone available to do shakes at all times of the day, even overnights.

    3. The Kitchen
    If you have great people working kitchen stations, everybody seems a little happy. I have seen a lot of lazy people do kitchen stations and they will take obnoxiously long for one order when it's not even busy (30 minutes). The managers don't really get on these people and NEED TO.

    4. It's 24 hours and cheap food
    This principle alone brings in the rude, the dirty, the cheap, the homeless, the puking, aggressive drunks, and everyone in between. You'll have to put up with so much with the customers here. SOME ARE GREAT but many of them are their for a cheap meal and won't tip, even if you gave them good service. IF you're a female, drunk or crude guys will make passes at you during third shift. You WILL make tips here and earn more than minimum wage but for a LOT OF WORK and putting up with people. You can make better tips somewhere else.

    Advice to ManagementAdvice

    Be more professional and efficient! Learn how to do inventory...And invest in an employee dedicated to the shake station.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Steak n Shake

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