10 Employee Reviews (View Most Recent)

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Every function of every personnel in this company does not do their job correctly.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Quezon City, National Capital Region (Philippines)
Current Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)

I have been working at Stellar Global Solutions full-time for less than a year

Pros

I can't give any advantage in working in this company since every improvement asked from them are not recognized. They don't know how to take care of their employees.

Cons

They don't know how to take care of their employees. No improvement in total functions.

Doesn't Recommend
Neutral Outlook

Other Reviews for Stellar Global Solutions

  1.  

    Out of Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Hickory Creek, TX
    Former Employee - Customer Service in Hickory Creek, TX

    I worked at Stellar Global Solutions full-time for more than 3 years

    Pros

    Bonuses, pins, T shirts, food and games are nice. Helping people is great, that was my favorite part.

    Cons

    Employee handbook is written in a way to fire people without just cause. Older and mildly disabled people working there are on pins and needles wondering when they will be next.

    Advice to ManagementAdvice

    TWC and the EEOC may notice the firing patterns.

    Doesn't Recommend
    Negative Outlook
  2.  

    Lots of Labor Code violations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Quality Assurance Analyst in Quezon City, National Capital Region (Philippines)

    I worked at Stellar Global Solutions full-time for more than 3 years

    Pros

    I loved the work itself - it was challenging and fulfilling. The metrics were clearly explained and meted out as set on paper. The processes were fair and the KPI's reachable without being lax. The people in management are no different than lots of average companies - meaning there are cliques, intrigues etc. - however promotions are fair as you have to have the numbers to show for it. There are regular training sessions to increase the skillset and soft skills of employees. Management is composed of call center veterans who understood how all the metrics worked and communicated it effectively up to the front-line agents.

    Cons

    Basic salary decreased without prior notice. Tenured employees were forced to sign new contracts where their terms of employment were changed. Misinformation given by HR on background checks (i.e. tenure, termination, and eligibility for employment). Always have to ask DOLE and the NLRC for intervention to correct violations. The HR staff is bewildering.

    Advice to ManagementAdvice

    Look into your HR and find out what's going on in that department.

    Recommends
    Positive Outlook
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