Sterling Infosystems

www.sterlinginfosystems.com
There are newer employer reviews for Sterling Infosystems

 

My biggest career mistake

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in New York, NY
Current Employee - Anonymous Employee in New York, NY

I have been working at Sterling Infosystems

Pros

There is no best reason to work for Sterling or best reasons for not working for Sterling

Cons

no respect, consultants were treated better than the employees. You're only as good as what you did today and the great things done in the past are never remembered or rewarded.

Advice to ManagementAdvice

take a course in corporate leadership

Doesn't Recommend
Disapproves of CEO

106 Other Employee Reviews for Sterling Infosystems (View Most Recent)

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  1. 9 people found this helpful  

    At entry level, don't stay for more than a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verification Specialist in Swansea, Wales (UK)
    Current Employee - Verification Specialist in Swansea, Wales (UK)

    I have been working at Sterling Infosystems

    Pros

    Working in the UK office, the people in my team are nice and friendly and most are helpful; part of that is due to us having to vent each other about our work, but regardless, the people are nice.

    Training was good. Not perfect, as it didn't feel like it fully prepared me for what's on the floor in terms of the intensity of the work, but everyone sort of considers the understanding, patient training department (in retrospect) as a cocoon where you are eased in and protected from the harsh work environment and horrible managers. Let's put it this way--everyone, to a man, would love to go back to the training room.

    The work isn't difficult; not physically, but there is just a lot. You are at your desk a lot of the time. There's free tea and fruit, even if the fruit is kind of a symbol now for how management thinks that'll sort problems.

    The social committee is helpful with charity events and nights out, which does help with the camaraderie. Again, people are pretty social.

    Privacy and marketing and IT and accounting--the actual professionals at work--are fine. They know how to do their jobs. Everyone else has come up the ranks and sometimes, people don't know what they're doing.

    Hours are relatively flexible, in that you start at 8.00, 8.30, 9.00, 9.30 or 10.00 and work for 8 hours (half hour lunch is unpaid, but whatever). You can do overtime if you want as well.

    You do get full benefits after a year, and 50% benefits at 6 months. If you're not hired as a temp, which is all they've been hiring since the summer of 2014.

    Cons

    The salary is quite low for the amount of work you are given (about £1000 per month after tax, and from what I've been told, pay rises are hilarious); management may think paid OT is a "solution" but that isn't a solution--that's just a requirement, the norm and they can't seem to understand that some people have lives and don't consider an extra £15 compensation for getting home at 19.30.

    The work can get taxing mentally dealing with clients and candidates, who are not provided with all the information we require. There should be no reason to keep following up with the candidate for things required if we actually give them all the information and documents and instructions we need upfront. Yet no one's thought of this.

    You can really increase your salary if you are willing to work overtime however. But since people are breaking their backs (and from what I've heard, one literally did) and having other health problems from the stress and being at their desks all day, it's just not worth it to stay long in the company. Health and safety there is a joke. Again: think one year max, start thinking of your way out after 6 months.

    There's no communication between workers and management. They try, but there are so many secrets that all information comes in the form of leaks and, sadly, rumors. No one seems to be ready to communicate anything properly, especially HR, who no one trusts and EVERYONE knows is actually running the shots in the office anyway and secretly refers to them as office managers, even if they shouldn't be. No one feels like HR is on their side, and if you can't trust HR with your issues, then you're helpless. Might as well start a union.

    The work is never ending; your work is never fast enough or good enough and quality assurance is nitpicky about the daftest things. No one knows how to give constructive feedback, or is trained on how to do so.

    And because pressure from the clients go to the managers, that goes to us. And nobody seems to realise that that isn't helping. Not that (most) managers are bad people as people; it's the organisation's structure and process that ruined everyone, and no manager is set up to succeed. Either that or the people calling the shots put the wrong people into place. Regardless, no reason why it should be taken out on us.

    While there are people in the office who are good friends, because of the jobs the blame game happens a lot. And the thing is, everyone is right and wrong--one department is cleaning the other's mess, but that mess was kind of brought on by the first department's stupidity in part A of the process.

    Overtime is always present or at least a constant threat so if you have a life outside work or you're travelling from far away, something to consider. Be prepared to come home stressed to the point where you might be tempted to log in from home just to ease the pain.

    They have 20 days holidays + the 8 bank holidays, which is the minimum they can give legally, and getting the holidays you want means you have to fight for it; you might have to wait upto a week or two for any communication about it. We did get to go home at 4.00 on Christmas Eve though, so there's that.

    Lunchtime is half an hour. Because you are not treated like an adult. Barely enough time to go McDonald's and back.

    Really, if you don't care too much about the job and you're just in or out, you can maybe last a year. Make good friends and all that, but there are zero career prospects. Not the worst place to start, but keep an ear out for new jobs regardless.

    The office is probably shutting down soon anyway. Just before Christmas (how classy) they closed down the training department (other offices will be training new hires here remotely--ha!) with about a day's notice, quality assurance is probably moving away to the India office and another department just got shuttled and will be shutting down soon as well.

    Which is all contrary to what the CEO and president says of course. But--in their panicked emails after everyone complained about training being shut down with no notice--they gave the big song and dance about how things are fine. Reminds me of the Iraqi information minister. They have also said previously that other offices won't be shutting down when they did end up being shut down and departments who they said were not going to be closed were closed when they were offshored (a cute term they used for outsourcing). Just cowardly, bad communication.

    Advice to ManagementAdvice

    People are not taking a job and intending to do bad things, so you don't have to feel like you have to watch them as if they were in primary school. We are not CHILDREN.

    Train your managers as managers. Just because someone can do the base job well does not mean they have the people skills required to manage groups.

    Fix your trust and communication issues. No one is willing to run to human resources with problems; the few that do realise that HR isn't to be trusted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    “The worst company to ever work for. ”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Sterling Infosystems full-time (more than 3 years)

    Pros

    Favouritizm if you know anyone from leadership / management team

    Cons

    The quality of the work environment depends directly upon the management, which goes constantly unchecked. They have hired amature vice presidents from outside of the company, who are untrained and ill-equipped to do their job, and then rely on assistant managers to fill in the gap. Their is no work-life balance once you have joined this organization, unbalanced scheduling, and setting unrealistic demands for the team. The management is EXTREMELY unprofessional, with the constant gossip & bureaucracy of other associates and managers. Associates receive no recognition for their hard work and are forced to sacrifice more than leadership.

    Advice to ManagementAdvice

    Aren't these reviews good enough to put a trigger and reorganize leadership team ?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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